PpAt bAlfaDocs /b, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. /p pWe take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive. /p pAs the leading solution for Practice Management Patient-Engagement, we are looking for a bCustomer Success Account Manager (all genders) /b to join our growing CS Team.br/We are seeking an Account Manager responsible for managing, retaining, and expanding customer accounts. The primary goal is to maximize the value each customer derives from the platform while driving upselling, cross-selling, and contract renewals—directly contributing to Monthly Recurring Revenue (MRR) growth.br/You will report to your Team Lead and be fully involved in all departmental and cross-departmental activities. /p h3bYour Role /b /h3 ul liMaintain a proactive and consultative relationship, based on trust and results. /li liDeeply understand the workflows of medical practices in order to offer tailored solutions. /li liIdentify opportunities for contract expansion (e.g., new locations, new services). /li liLaunch outbound call campaigns focused on strategic features such as Electronic Signature, Automated Communications, and Patient CRM. /li liClose upgrades and add additional modules. /li liManage contract renewals strategically, anticipating issues and offering win-win solutions. /li liLead negotiations on pricing, terms, and conditions. /li liCollaborate with Onboarding Specialists, Customer Success Managers, and Product teams to positively contribute to product adoption. /li /ul ul liAt least 2 years of experience in sales or customer-facing roles with a strong focus on upselling /li liStrong negotiation skills /li liAdvanced computer skills and the ability to quickly learn new software /li liHigh technical affinity: must be able to understand and explain even complex platform features /li liAnalytical skills to interpret usage data and build action plans /liliTime and priority management skills across a diverse customer portfolio /li liNative Italian speaker, good English proficiency /li liPrevious experience in SaaS is a plus /li liExperience in SaaS companies and/or in Health Organizations. (bonus) /li /ul h3bAdministrative Info: /b /h3 ul libContract /b: Every Alfa begins their journey with a 1-year fixed-term contract with the aim of renewing to an indefinite term. /li libSalary range /b: € (Italy) + Performance-based commission /li libLocation: Milan /b, Italy (Via Eritrea n. (Palazzo Tecniche Nuove) /li libOffice Model: /bHybrid Mode 3 days in the office, 2 days remote /li libWorking hours /b: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break /li libTrial Period /b: 30 days /li libStart Date /b:Starting March 2026 /li /ul ul liEquipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor. /li liBonus for paid English or German language courses. /li liTraining courses, books, workshops, and team-building activities for personal and professional growth. /li liPartnership with Serenis (an online psychotherapy platform) - three sessions offered if needed. /li liRegular company reunions (yearly meetups, Christmas dinner) /li liSnacks and fruit always available in the office, along with good beer at the end of the week. /li liWelfare with Coverflex: 600€ per year /li /ul h3bSelection Process /b: /h3 ol liCall with Talent Acquisition (30 min) /li liInterview with Team Leader (45 min) /li liInterview with the Head of CS (30 min) /li liJob Offer /li /ol /p #J-18808-Ljbffr