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Position Overview
Our Front Office Agents will be the first point of contact with the Hotel's guests, greeting them always in a very polite and well-spoken manner and dealing with all Front Office operations in the Hotel's continuing effort to deliver outstanding guest services.
Main Activities
- Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns.
- Managing inbound and outbound e-mails and administrative work.
- Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge.
- Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Completing audit procedures.
- Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner.
- Ensuring full and constant compliance with the Hotel standards and Health & Safety procedures.
- Collaborating with local law enforcement and emergency services when necessary.
Sector & Role
- Sector: Hotel/Turismo
- Role: Amministrazione/Paghe e contributi
Seniority Level
- Entry level
Employment Type
- Full-time
Job Function
- Management and Manufacturing
Industries
- Hospitality
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