Company
Axcent Company
Position
Technician – Help Desk Telemedicina
Location
Firenze / Pisa / Siena (workplace supported by treno, full lavoro da remoto)
Responsibilities
- Assist users in accessing, configuring, and troubleshooting regional telemedicine infrastructure.
- Support services: regional telemedicine infrastructure, televisita, teleconsulto, teleassistenza, telemonitoraggio level 1 and 2.
- Collect user requests, resolve common problems, and forward complex issues to higher support level.
- Operate mainly in clinical and diagnostic operational areas, interacting between regional IT applications and patient, hospital and health structure operations.
Qualifications
- Education: degree or diploma in IT or digital health, experience in telemedicine optional.
- Knowledge of digital health flows: appointments, reports, online consultations.
- Familiarity with connected medical devices: blood pressure monitors, portable ECG, etc.
- Basic IT security: data protection, GDPR, encryption.
- Soft skills: proactive, analytical, problem solving, communication, attention to detail, punctual, positive attitude.
- Languages: Italian, English good knowledge.
Benefits
Full time (Monday to Saturday 08:00-20:00, 8-hour shifts, coverage for on-call), full smart working one day a week.
EEO Statement
Axcent Company is committed to equal employment opportunities. All candidates will be evaluated without considering age, gender, sexual orientation, ethnicity or disability.
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