Company Axcent Company
Position Technician – Help Desk Telemedicina
Location Firenze / Pisa / Siena (workplace supported by treno, full lavoro da remoto)
Responsibilities Assist users in accessing, configuring, and troubleshooting regional telemedicine infrastructure.
Support services: regional telemedicine infrastructure, televisita, teleconsulto, teleassistenza, telemonitoraggio level 1 and 2.
Collect user requests, resolve common problems, and forward complex issues to higher support level.
Operate mainly in clinical and diagnostic operational areas, interacting between regional IT applications and patient, hospital and health structure operations.
Qualifications Education: degree or diploma in IT or digital health, experience in telemedicine optional.
Knowledge of digital health flows: appointments, reports, online consultations.
Familiarity with connected medical devices: blood pressure monitors, portable ECG, etc.
Basic IT security: data protection, GDPR, encryption.
Soft skills: proactive, analytical, problem solving, communication, attention to detail, punctual, positive attitude.
Languages: Italian, English good knowledge.
Benefits Full time (Monday to Saturday 08:00-20:00, 8-hour shifts, coverage for on-call), full smart working one day a week.
EEO Statement Axcent Company is committed to equal employment opportunities. All candidates will be evaluated without considering age, gender, sexual orientation, ethnicity or disability.
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