Italian Speaking Technical Helpdesk AgentFull-timeWorkplace Type: MSXI OfficeMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization andCompliance; Parts and Accessories Sales Performance; and Consumer Engagement.With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.In your role as technical support agent for an international premium automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.What we offerOpportunity to work with one of the biggest OEM's on the market.Regular training and access to global career opportunities/career progression.A professional but relaxed working environment, as part of a welcoming and diverse team.QualificationsQualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:Proven automotive experience, ideally in a dealership, workshop or at a manufacturer (Aftersales retail experience is an advantage)Confident in technical concern resolution and warranty proceduresFluent in Italian and English (other languages as a plus)Experience with a high-performing, collaborative, constructive peer group is a plusVery good verbal and written communication skills with high attention to detailAbility to work on own initiative with attention to detail with flexible and proactive personalityPersonal qualities of integrity, credibility with high-level of organizational and time management skillsStrong business acumen and customer focusWith over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:Parts, Accessories & Service PerformanceActionable InsightsLearning SolutionsOur proven track record means that we now partner with almost every car manufacturer on the market.The MSX PurposeTo empower Movers and Makers to thrive in our ever-changing worldThe MSX MissionTo harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.The MSX VisionTo be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.#J-18808-Ljbffr