Company DescriptionCollegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s 16th-century buildings are set in breathtaking terraced gardens. The property offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites, with multiple dining venues and event spaces including La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, Bar Bertelli, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa is a nature-ensconced haven dedicated to holistic wellbeing. The resort will host a range of connection-driven experiences revealing Florence’s Renaissance spirit. For more information: https://auberge.com/collegio-alla-querce/ Connect with Collegio alla Querce, Auberge Collection on Instagram and Facebook @CollegioAuberge and #AlwaysAubergeJob DescriptionAt Collegio alla Querce, Auberge Collection, wellbeing is an essential part of how guests experience the hotel — through intentional, joyful and deeply human moments of care. The Wellbeing Manager plays a key role in embracing the Auberge \"Joy of Wellbeing\" concept of intentional, joyful and deeply human wellbeing experiences, embodying the fundamentals of cultivating joy with consistency, care, and pride. In the role of Wellbeing Manager you will be inspired to lead with intention supporting your team and your peers in delivering exceptional, heartfelt service.Wellbeing ManagerAct as a brand ambassador for Collegio alla Querce, Auberge Collection, embodying the brand’s values through leadership, presence on the floor and a commitment to team engagement, fostering a culture of pride, consistency and genuine carePlans all aspects of wellbeing experiences' delivery and executionMaintains consistent guest satisfaction through collating guest feedback received from hotel surveys and communicate this with the team, implementing changes or training where necessaryShows solid knowledge of all aspects of the treatments and the ability to recommend and suggestive sellingSupports all aspects of retail guest assistance, product display, product inventory, suggestive selling, inventory, and merchandisingHandles guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departmentsProvides daily and monthly financial and statistical reports for the Hotel and General Manager and Home Office, incorporating justifications of performance, proposals and recommendations to optimize financial performanceLiaises with the hotel Sales and Marketing department to understand the spa's annual marketing plan. Coordinate all promotional activities, PR and events in line with the marketing planAims to achieve consistently high scores in spa audits, resolving any highlighted issues through training or reviewing operational proceduresQualificationsA minimum of three years experience in the same role within a luxury hospitality environment is a requirementWellbeing and guest oriented with the ability to provide the ultimate experience for guestsExperience with developing financial budgets for a spaAbility to monitor and drive the spa performance through set KPI'sAbility to inspire, empower, retain and develop the team
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