Join to apply for the IT Workplace Operation Specialist role at MSC Mediterranean Shipping Company1 week ago Be among the first 25 applicantsJoin to apply for the IT Workplace Operation Specialist role at MSC Mediterranean Shipping CompanyGet AI-powered advice on this job and more exclusive features.Within the Global IT Workplace Operation team and under the governance of the Modern Workplace Team Leader, the Global Workplace Operation Specialist missions within the team are:Resolve incidents escalated by local IT and Global Service DeskTrack resolution of incidents and requestsAdminister systems, test, install and release various applicationsShare personal experiences of support and technical expertise with local IT and Global Service Desk through communication or knowledge base articles and documentationInterface and cooperate with Global Workplace SME team when needed, for technical incident resolutionKey ResponsibilitiesSupport Microsoft Windows 11Support core collaborative applications (Microsoft Office 365, Citrix, Printix, …)Diagnose and resolve technical hardware and software issuesBeing independent on troubleshooting and finding solutions, applying them accordingly with company rulesHelp and advice users on appropriate actionSupport and train Local IT teams and Global Service DeskIdentify and escalate situations requiring urgent attentionTrack and route incidents and requestsDocument resolutions process and procedure (How to…)Following tickets with third-party vendors (Microsoft, Dell, ...)Work in cooperation with the SME team (Subject Matter Expert)Follow release of applications and changesEmbrace the strategy defined by the management and makes it his ownPerformance SkillsProven ability and commitment to high standards of customer serviceUnderstands priorities are driven by the businessLanguage Skills: Good knowledge of spoken and written EnglishProblem-solving, troubleshooting and analytical skillsGood organizational and communication skillsTechnicality and passion for technologyCurious and willing to learnProven ability to work in a team environmentProactivenessPerforming and autonomousAbility to deal with ambiguityAbility to develop and inspire others, positive attitudeQualifications And ExperienceGeneral: 5 years in Workplace supporting environmentTechnical:PCs and peripheralsWindows 11Mobile Phones (iOS, Android,...)Office 365End user supportTroubleshooting, optimizationIntune and ServiceNow knowledge (nice to have)Has experience with asset management, following ITIL standardsPrinting (nice to have)What we offerWe offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or geneticsSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at MSC Mediterranean Shipping Company by 2xGet notified about new Information Technology Specialist jobs in Turin, Piedmont, Italy.AVVISO MOBILITÀ VOLONTARIA ESTERNA - UFFICIO TECNICO - ISTRUTTORE AMMINISTRATIVO - COMUNE DI LOMBARDORE (TO)New Graduate - Information Technology/STEMAVVISO MOBILITÀ VOLONTARIA ESTERNA - UFFICIO TECNICO - ISTRUTTORE AMMINISTRATIVO - COMUNE DI LOMBARDORE (TO)Venaria Reale, Piedmont, Italy 2 weeks agoCONCORSO PUBBLICO A TEMPO PIENO E INDETERMINATO N. 2 POSTI DEL PROFILO DI FUNZIONARIO TECNICO- INFORMATICO SEZIONE AFAM DEL 18/01/2024Senior Consultant IT Hardware Asset ManagerConsultant – Privacy Security Compliance (Automotive)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr