Join to apply for the Director of Sales role at Mandarin Oriental. San Clemente Palace Venice is seeking a Director of Sales to join our Sales & Marketing team. Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences worldwide, known for creating sought-after properties with legendary service inspired by Asian heritage and cutting-edge luxury experiences. Nestled on a private island in the Venetian Lagoon, San Clemente Palace is more than a hotel — it is a sanctuary of timeless elegance, exceptional service, and refined hospitality, dedicated to delivering unforgettable experiences in one of the world's most iconic destinations. About The Job Based at San Clemente Palace within the Sales & Marketing Department in Venice, the Director of Sales is responsible for leading the hotel's commercial sales strategy, driving revenue through proactive business development, key account management, and market segmentation. This role ensures the optimal positioning of the property within the luxury segment and oversees the sales team’s execution of the sales plan to meet or exceed revenue targets. Reporting directly to the Director of Commercial Strategy, the Director of Sales collaborates closely with Marketing, Revenue, Events, and Operations to align efforts, deliver exceptional client experiences, and maximize business potential. The key duties include: Define and execute the hotel's sales strategy aligned with commercial goals and brand positioning. Lead and manage the Sales team, ensuring goals, targets, and KPIs are clearly set, tracked, and achieved. Develop strong relationships with key clients, corporate partners, and MICE accounts for long-term business opportunities. Identify new business opportunities within target markets (Corporate, Leisure, MICE) and oversee the conversion process. Collaborate with Revenue and Marketing teams to create competitive offers and integrated campaigns. Represent the hotel at international trade shows, sales trips, roadshows, and networking events, promoting the property and brand. Work closely with Mandarin Oriental Hotel Group Global Sales Offices to maximize cross-selling and brand synergies. Ensure all sales activities are properly recorded in the CRM system (e.g., Delphi) with accurate reporting and pipeline data. Monitor market trends, competitor performance, and client feedback, adapting strategies accordingly. Support VIP site inspections, familiarization trips, and key client visits. Prepare and present weekly and monthly sales reports, forecasts, and performance analyses to senior leadership. Foster a culture of collaboration, accountability, and excellence within the Sales & Marketing team. Perform other relevant duties as assigned by the Director of Commercial Strategy. What We Expect From You Minimum 5–7 years of sales leadership experience in luxury hospitality, preferably within international brands. Proven ability to lead and inspire a sales team with a hands-on approach and strategic mindset. Strong business development, negotiation, and key account management skills. Excellent communication and presentation skills in English and Italian; additional languages are highly valued. Deep understanding of MICE, Corporate, and Leisure segments, especially in luxury and lifestyle markets. Familiarity with hotel systems including Delphi, Opera, Microsoft Office, and CRM tools. High financial and analytical acumen, with the ability to build forecasts and interpret data. Willingness and ability to travel to represent the hotel and Mandarin Oriental in key markets. Degree in Hospitality, Business Administration, Marketing, or related fields is strongly preferred. Our Commitment to You Learning & Development: We craft unique programs to support your growth at every career stage. Health & Colleague Wellness: We prioritize your wellbeing with various health benefits and wellness programs globally. Are You a Fan? We’re fans. Are you? Senior level Director Employment type Full-time Job function Sales and Business Development Industry Hospitality Referrals increase your chances of interviewing at Mandarin Oriental by 2x. J-18808-Ljbffr