We are looking for
a driven and enthusiastic Travel Agent, with experience in customer care call centers (inbound calls, emails, and chats) that can solve customer concerns and create a seamless customer experience.
Your role in BizAway
1. Made a reservation for our Client through the Platform and using our Provider
2. Responding to our Client’s requests through phone, chat, mail, and travel requests through our platform
3. Entering customer information in our system to issue a reservation or update the booking
4. Explaining rules and procedures to use our service on the Platform
5. Explaining rules of service (hotel, car, train, etc)
Your basic qualifications
6. 1-2 years of previous experience in the Travel Industry
7. Excellent knowledge of GDS systems or previous experience in a local travel agency
8. Excellent knowledge of English and one of these languages (Italian or Spanish or Portoguese or German or French language)
9. Availability to work in shifts (also night shift from 22 to 7 in the morning)
10. High school diploma or equivalent required.
11. Must pass pre-employment skills testing and background check
We are also interested in
12. Good communication skills in English
13. Customer Care experience
14. Strong verbal and written communication skills
15. Ability to learn and adapt to new software technologies
Our offer
Permanent Contract
Full-time – 40h/week, rotating shifts that may include night shifts, weekends, and public holidays
Smart Working Policy (2 days remotely and 3 in the office) and great offices in Europe
Salary starting from the 5th level and above, with a salary range of 23-28K, in accordance with the National Collective Agreement for the Commerce sector (CCNL Commercio)
Equity in the company (stock options plan)
️ A seat on a scale-up with skyrocketing growth
Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
Multicultural and international team
Collaborative and smart environment to work and learn
Free coffee to kick-start your day and free beers to celebrate together
The company ensures equal employment opportunities and pay transparency for all individuals, in compliance with Article 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, EU Directive 2006/54/EC, and the more recent EU Directive 2023/970 on pay transparency. The selection process is open without any discrimination based on gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Article 13 of EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.