PpDescription /p h3Your opportunity /h3 pThe After-Sales Front Office Representative offers the highest level of customer service in post-sale to guarantee exceptional customer experience and meet customer expectations in line with the vision, mission, and objectives of the company and business policies. He / she participates in After Sales operations and interacts with Back Office operators, direct shops (DOS), Wholesalers and Regional Customer Service representatives, within a multi-language / multi-category / multi-brand team. /p h3How you will contribute /h3 ul li ul liAnalyzing customer requests and ensuring complete and rapid feedback to the Front End in line with internal procedures and in collaboration with all the After Sales functions (Front End, Back Office, Production Business Unit / Repair Centres) /li liOpen tickets (if not already opened by front end) /li liReceive / check tickets from front end /li liEvaluate tickets technical issues (via photos and / or physically) /li liEstimate the potential cost and repair time /li liReroute tickets damaged products /li liManage the order and planning of spare parts /li liEscalate requests (if needed) /li liSolve and close tickets /li /ul /li liContinuous monitoring of the After Sales process: Ensuring continuous updating of tickets through the system to guarantee achievement of defined SLAs and traceability of the After Sales process /li liEnsuring correct application of brand policy /li /ul h3Who you are /h3 ul liBachelor’s degree /li liExperience in Customer Service / After Sales /li liStrong customer orientation and general interest in after-sales services /li liFluent in English and Italian (written and spoken) /li liGood knowledge of the MS Office package /li liExcellent communication skills, exceptional persuasion and presentation skills /li liAbility to work independently in multi-tasking mode and to work effectively under pressure in a rapid work environment /li liStrong attention to detail and accuracy /li liConsolidated problem solving skills /li /ul h3Why work with us? /h3 pThis is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth, and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. /p pKering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. /p pJob Type: Agency /p pStart Date: /p pSchedule: Full time /p pOrganization: KERING ITALIA S.P.A. /p /p #J-18808-Ljbffr