PpbFront Office Agent /b /ppbLocation: /b Courmayeur, Italy /ppbDepartment: /b Front Office /ppbContract: /b Full-time / Permanent /ppbPestana Hotel Group /b is Portugal’s largest international hotel group, with more than 100 hotels across 17 countries and 4 continents. With over 12,000 rooms and a team of 5,000 employees, we welcome more than 3 million guests each year. /ppWe are expanding with a new luxury hotel in bCourmayeur, Italy /b, located at the foot of Mont Blanc in one of the most prestigious alpine destinations. As part of this exciting opening, we are looking for a bFront Office Agent /b to deliver exceptional guest experiences by ensuring smooth and professional front desk operations and creating a welcoming first impression aligned with luxury hospitality standards. /ppbKey Responsibilities: /b /pulliWelcome guests in a warm, professional, and courteous manner, ensuring a positive first impression. /liliHandle check-in and check-out procedures efficiently and accurately. /liliManage reservations, room assignments, and guest requests. /liliProvide information about hotel services, facilities, and local attractions. /liliAddress guest inquiries and resolve issues promptly and professionally. /liliCoordinate with housekeeping and other departments to ensure room readiness and guest satisfaction. /liliHandle payments, billing, and maintain accurate records. /liliEnsure adherence to company policies, procedures, and service standards. /liliMaintain a clean, organized, and professional front desk environment. /li /ulpbProfile Requirements: /b /pulliPrevious experience in a front office or guest-facing role within hospitality is preferred. /liliStrong customer service skills and passion for hospitality. /liliExcellent communication and interpersonal abilities. /liliProfessional presentation and positive attitude. /liliAbility to work in a fast-paced, dynamic environment. /liliFlexibility to work shifts, including weekends and holidays. /liliFluency in English is mandatory; Italian and/or French is a strong advantage. /liliKnowledge of hotel management systems is a plus. /lilibAvailability to start as soon as possible /b. /li /ulpbWhat We Offer: /b /pulliOpportunity to be part of a new luxury hotel opening in a prestigious alpine destination. /liliDynamic and international working environment. /liliTraining and development within a leading hospitality group. /liliCompetitive compensation package. /liliLong-term career growth opportunities within the group. /li /ulpIf your profile matches this description and you are looking for a new challenge, please send us your CV. We look forward to meeting you! /p /p #J-18808-Ljbffr