Location OverviewJoin our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.Guest assistants are responsible for checking-in and checking-out hotel guests in a friendly and caring manner according to the procedures and standards. At all times, guest assistants must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.Guest assistants report to the Front Office Manager or, in his/her absence, to the Assistant Front Office Manager.MAIN DUTIES AND RESPONSIBILITIES:Report to duty punctually wearing the correct uniform, clean and well pressed, and nametag, according to the grooming standards of the hotel.Welcome guests with warm or cold washcloths according to seasonCheck in the arriving guests and check out the departing guests in a friendly and caring manner according to the standards.Upon check in escort guests to the room and provide all necessary information about room facilities and amenities. If needed, assist guests in completing the registration cards.Show the hotel common areas and outlets to guests.Accommodate special requests whenever possible.Use suggestive selling techniques to sell rooms and to promote other services of the hotel, including Spa and F&B; Services.Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.Handle all front office cashiers’ transactions such as posting charges to guests and exchange foreign currency according to the procedures. At the end of shift, balance their cash float.Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriat