At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact.Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50% off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste.Our community of 133 million registered users and 261,000 active partners across 20 countries have together already saved 517 million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth's atmosphere! Our partners in North America include Tim Hortons, METRO and Whole Foods Market.Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME's 100 Most Influential Companies. Most recently, we won Apple's coveted Cultural Impact Winner.We're looking for an exceptional bilingual Customer Experience Specialist (Dutch & English) to join our Global superstar team at Too Good To Go.This role is fully remote within ItalyYour mission:You'll inspire and empower them to take action against food waste and to become part of the movement.Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phoneAnswering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)Handle priority situations with high care, as well as contact users and stores proactively when necessaryHelp build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To GoBeing a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviourUnderstand and communicate our customers' needs and motivations to our internal teams locally and globallyCommunicate in Dutch or English, and when necessary utilise translation tools for additional languages.
Experience in Customer Service or