PbDo you enjoy working with cutting-edge technology? /b /ppbWould you like to help shape the future of our global energy? /b /ppbJoin our Team! /b /ppWe are looking for a Customer Success Manager to join our team and ensure our customers achieve maximum value from our digital products and services. As a CSM, you will act as a trusted advisor, driving adoption, engagement, and long-term satisfaction. You’ll work closely with customers to understand their goals, provide strategic guidance, and help them succeed. /ph3Responsibilities /h3ulliCustomer Onboarding: Guide new customers through implementation and onboarding to ensure a smooth start. /liliRelationship Management: Build and maintain strong, long-term relationships with key stakeholders. /liliProduct Adoption: Drive product usage and adoption by educating customers on features and best practices. /liliAccount Growth: Identify upsell and cross-sell opportunities in collaboration with the solution architects and sales team. /liliIssue Resolution: Act as the primary point of contact for customer inquiries and escalate issues when necessary. /liliCustomer Advocacy: Gather feedback and represent the voice of the customer internally to influence product development. /liliPerformance Monitoring: Track customer health metrics, usage data, and proactively address risks. /liliRenewals: Ensure timely contract renewals and maintain high retention rates. /li /ulh3Qualifications /h3ulliMaster’s degree in Business, Marketing, or related field (or equivalent experience). /lili5+ years in Customer Success, or related roles. /liliStrong oral and written communication skills. /liliStrong interpersonal and leadership skills. /liliAbility to influence others. /liliLead initiatives of moderate scope and impact. /liliAbility to coordinate several projects simultaneously. /liliEffective problem identification and solution skills. /liliProven analytical and organizational ability. /liliAbility to manage multiple accounts and prioritize effectively. /li /ulh3Preferred Skills /h3ulliExperience in SaaS or technology-driven environments. /liliAnalytical mindset with the ability to interpret data and provide actionable insights. /liliProblem-solving and conflict resolution skills. /liliFamiliarity with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g. Gainsight). /li /ulh3Work in a way that works for you /h3ulliWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: /liliWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive /li /ulh3Working with us /h3pOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. /ph3Working for you /h3pOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: /pulliContemporary work-life balance policies and wellbeing activities /liliComprehensive private medical care options /liliSafety net of life insurance and disability programs /liliTailored financial programs /liliAdditional elected or voluntary benefits /li /ulh3Overview /h3pbDo you enjoy working with cutting-edge technology? /b /ppbWould you like to help shape the future of our global energy? /b /ppbJoin our Team! /b /ppWe are looking for a Customer Success Manager to join our team and ensure our customers achieve maximum value from our digital products and services. As a CSM, you will act as a trusted advisor, driving adoption, engagement, and long-term satisfaction. You’ll work closely with customers to understand their goals, provide strategic guidance, and help them succeed. /ph3Responsibilities /h3ulliCustomer Onboarding: Guide new customers through implementation and onboarding to ensure a smooth start. /liliRelationship Management: Build and maintain strong, long-term relationships with key stakeholders. /liliProduct Adoption: Drive product usage and adoption by educating customers on features and best practices. /liliAccount Growth: Identify upsell and cross-sell opportunities in collaboration with the solution architects and sales team. /liliIssue Resolution: Act as the primary point of contact for customer inquiries and escalate issues when necessary. /liliCustomer Advocacy: Gather feedback and represent the voice of the customer internally to influence product development. /liliPerformance Monitoring: Track customer health metrics, usage data, and proactively address risks. /liliRenewals: Ensure timely contract renewals and maintain high retention rates. /li /ulh3Qualifications /h3ulliMaster’s degree in Business, Marketing, or related field (or equivalent experience). /lili5+ years in Customer Success, or related roles. /liliStrong oral and written communication skills. /liliStrong interpersonal and leadership skills. /liliAbility to influence others. /liliLead initiatives of moderate scope and impact. /liliAbility to coordinate several projects simultaneously. /liliEffective problem identification and solution skills. /liliProven analytical and organizational ability. /liliAbility to manage multiple accounts and prioritize effectively. /li /ulh3Preferred Skills /h3ulliExperience in SaaS or technology-driven environments. /liliAnalytical mindset with the ability to interpret data and provide actionable insights. /liliProblem-solving and conflict resolution skills. /liliFamiliarity with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g. Gainsight). /li /ulh3Work in a way that works for you /h3ulliWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: /liliWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive /li /ulh3Working with us /h3pOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. /ph3Working for you /h3pOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: /pulliContemporary work-life balance policies and wellbeing activities /liliComprehensive private medical care options /liliSafety net of life insurance and disability programs /liliTailored financial programs /liliAdditional elected or voluntary benefits /li /ulbAbout Us: /bpWe are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. /pbJoin Us: /bpAre you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. /ppBaker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. /p #J-18808-Ljbffr