Description
We are looking for passionate Back Office Gaming Support Specialists with German to join our Game Support Team – get the job you will enjoy! A typical day:
* Assist our players with any issues they might experience or report
* Focus on the player and provide the ultimate player experience
* Listen to the voice of the players and communicate it further to the appropriate teams
* Work with our team to improve our processes
Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Qualifications
* Fluency in German and a good command of English
* Gaming experience – you have played games and you can relate to a player's concept, community, and mindset
* Player empathy and understanding a player's perspective when tackling their issues
* Understanding of Player Support
* Desire to help the players as best as possible and to contribute to the team's success
Benefits
* Relocation Bonus: €1,500 Gross (paid in 2 instalments) – to support relocation and initial rent costs
* 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
* Fully paid training
* Stable job and career development opportunities
* Attractive salary
* Additional health insurance
* More than fifty benefits and services to choose from
* Positive international working environment
* Support and learning
* Employee referral bonuses
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