Position Snapshot Nespresso Italy, Milan HQ (Assago) Nestlé welcomes people with disabilities Permanent Contract 4-5 years of experience in similar roles or strategic/management consulting, working for international organizations with leading brands and a strong commercial mindset Excellent analytical, organizational, project management and communication skills Knowledge of Food & Beverage or Ho.re.ca market is considered a plus Mandatory fluency in Italian and English Position Summary In recent months, B2B has completely revolutionized its RTM, approaching OOH customers directly and starting its own digital revolution. Reporting directly to the B2B Commercial Excellence Manager, the B2B Commercial Operations & Project Manager will be responsible for: Leading and managing the overall delivery of multiple change-management projects Improving commercial effectiveness and efficiency Identifying and implementing strategic improvements He/she will also support the Business Commercial Excellence Manager in deploying the business and digital strategy for Nespresso. A day in the life of B2B Commercial Operations & Project Manager Project & Change Management Project/Program development, roll out and execution Project presentation ensuring an effective buy-in of the main stakeholders Drive B2B and Digital change management across the organization (culture & mindset) Support Salesforce in adopting new methodologies, processes, tools Work closely with other departments, such as marketing, finance, operations, to ensure a cohesive approach to commercial activities Commercial Effectiveness and Efficiency Develop and monitor KPIs to monitor efficiency and effectiveness of business processes Define and implement timely actions to improve commercial effectiveness and efficiency, including providing guidelines to the sales force for managing specific customers Streamline sales processes to increase efficiency and effectiveness, also involving additional stakeholders (e.g. salesforce, operations, finance, etc.) Define business needs and partner with the IT department to digitalize & automate processes Strategy & Planning Understand business priorities and OOH trends and collaborate with the Business Commercial Excellence Manager to define the Company Strategy and Operative Plan Implement effective sales strategies to achieve business goals Market research and field visits with salesforce to understand salesforce & customer needs and market trends What will make you successful? Master’s degree in Economics, Management or a related field Ability to understand current OOH market trends. Commercial experience will be a plus Ability to manage multiple tasks in a fast paced and growing environment Strategic mindset, with attention to daily operations and results oriented Flexibility and proactivity Experience in processes design & organization Fluent English Highly committed to Nespresso brand and strong passion for opportunity presented At Nespresso, we embrace inclusive language—feel free to share your pronouns on your CV. Our agile working model allows flexibility in office days, defined with your team. Nespresso J-18808-Ljbffr