Ph3Overview /h3pJoin to apply for the strongMaternity Cover - Management System Certification Commercial Support /strong role at strongRINA /strong /ppRINA is currently recruiting for a strongMaternity Cover - Management System Certification Commercial Support /strong to join its office in Milano or Palermo, Genova, Roma, Casalecchio Di Reno (Italy) within the Mediterranean Africa Certification Division. /ppThis is a strongfixed-term position for maternity leave replacement /strong. /ph3Mission /h3pThe Commercial Support is responsible for the administrative aspects of customer interactions, managing quotes, and finalizing contracts. This position supports the sales team in providing efficient and effective customer service, while ensuring accurate record keeping and contributing to marketing intelligence activities. /ph3Key Accountabilities /h3ulliCustomer Data Management: Create and maintain accurate customer records in the database. /liliEnsure customer information is current and complete. /liliHandle customer requests for account information and updates. /liliQuotation Issuance: Assist in creating and issuing quotations to customers. /liliImplement and manage simple pricing strategies in collaboration with the sales team. /liliEnsure consistency and accuracy in quotation documentation. /liliAdministrative Support: Provide support to the sales team in document preparation and data entry. /liliMaintain organized files and records related to customer interactions and quotations. /liliCollaborate with team members to streamline processes. /liliCustomer Communication: Effectively communicate with customers to gather information needed to issue quotations. /liliEnsure timely and professional responses to customer inquiries. /liliData Analysis and Reporting: Assist with data analysis activities related to customer interactions, pricing, and market trends. /liliGenerate reports to support decision-making processes within the sales team. /liliContribute to the improvement of data analysis and reporting processes. /liliDocumentation and Recordkeeping: Maintain accurate and organized records of customer interactions and transactions. /liliDocument details of offers, pricing agreements, and other relevant information. /liliEnsure compliance with company recordkeeping policies. /li /ulh3Education /h3pHigh School Diploma/GED in Economics or Computer Science /ph3Qualifications /h3ulliExcellent communication skills, with the ability to interact professionally with clients and internal teams. High attention to detail and accuracy in managing client information and pricing agreements. /liliAbility to multitask and work efficiently in a fast-paced commercial environment. /liliProficiency in Microsoft Office suite (Excel, Word, Outlook) SharePoint and other relevant business software. /liliKnowledge of company policies relating to data protection, compliance and record keeping. /liliAlthough not always mandatory, any previous experience in business support, issuing quotations, ensuring accuracy and consistency of documentation, customer service, or a related field would be an advantage. This includes internships, part-time roles or volunteer experience. /liliFamiliarity with RINA services is advantageous. /liliBe willing to learn about quotations to effectively support commercial, operations and client teams. /liliBasic IT skills are essential, including the ability to use customer relationship management (CRM) systems, accurately enter data and use other relevant software tools. /li /ulh3Competencies /h3ulliADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way /liliBUILD NETWORK - Forge trust relationships, across departments, and outside the organization /liliCLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction /liliEARN TRUST - Take everyone's opinion into account and remain open to diversity /liliMAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint /liliMANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions /liliPIONEER CHANGE - Actively embrace change and benefit from the new circumstances /liliPROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model /liliTHINK FORWARD - Capitalise on experiences and translate them into action plans for the future /li /ulpRINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure mobility, industry, research development sectors. Our business model covers the full process of project development, from concept to completion. /ppAt RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99. /ph3Seniority level /h3ulliEntry level /li /ulh3Employment type /h3ulliContract /li /ulh3Job function /h3ulliOther /li /ulh3Industries /h3ulliMechanical Or Industrial Engineering, Environmental Services, and Information Technology Services /li /ul /p #J-18808-Ljbffr