As a vital component of our store, you will be instrumental in overseeing day-to-day operations, driving sales and ensuring a positive shopping environment for our customers. You will also make sure that our store meets its financial goals and customer service standards, including achieving & managing budgets and ensuring customer and employee satisfaction.If you are a results-driven person passionate about retail management, delivering a great customer experience with experience in retail leadership, team management and achieving sales targets, we invite you to join our team.Objectives of this role:Overseeing daily operations of the retail store, ensuring a smooth and efficient workflowLeading and motivating retail associates to achieve sales targets and deliver outstanding customer serviceMonitoring inventory levels, conducting regular stock assessments and coordinating with buying team to maintain optimal stock levelsImplementing merchandising strategies to enhance product visibility and appealAnalysing sales data and implementing sales strategies to maximise revenue and profitabilityEnsuring a positive and customer-friendly shopping experience across the storeKey Responsibilities:Ensuring the daily smooth operation of the store, including stock management, cleanliness, and store appearanceMonitor and analyse sales performance, identifying areas for improvement and implementing corrective actionsRecruitment, management, training and motivate retail staff, providing coaching and support for professional developmentCreate & manage weekly staff rosters that align with customer trafficMaintaining high-quality customer service and professionally handling any issuesOverseeing stock levels and conducting regular inventory checksManaging the store's budget, expenses, and financial reportingWorking closely with buying team to best ensure product offer and stock levels best align with customer needs and salesCoordinate with the marketing team to execute promotional events and campaignsCollaborate with the store’s visual merchandiser to create appealing product displaysConduct regular meetings with the retail team to communicate goals, product feedback, expectations and updatesManaging and executing store events both on and off-site with the wider marketing teamStay updated on industry trends, customer preferences and competitive landscape to drive innovationRequirements:Bachelor’s degree in Business Administration, Retail Management, or a related fieldHaving at least 3 years of experience as a Retail Manager or a Store ManagerIn-depth knowledge of retail operations and inventory managementUnderstanding of sales techniques and customer service best practices in IndonesiaFamiliarity with point-of-sale (POS) systems and retail analytics. – ideally Shopify POS and +Excellent communication and interpersonal skills for effective team leadership in both English and BahasaResults-driven mindset with a focus on achieving sales targets and KPIsDetail-oriented with strong organisational and multitasking abilitiesAbility to adapt to changing priorities and work effectively in a dynamic environmentMultilingual proficiency for effective communication in a diverse consumer marketAbility to work flexible hours and holiday shiftsPreferred skills and qualifications:Certification in Retail Management or related certificationsKnowledge of inventory management and merchandising principlesProficiency in Microsoft Office and other retail management softwareKnowledge of e-commerce and online retail trends#J-18808-Ljbffr