Social network you want to login/join with: www.hcltech.com Permanent / Full-Time / Remote We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, and Cloud. The driving force behind our work is our diverse, creative, and passionate people who raise the bar for excellence regularly. We work hard to bring out the best in them, helping them find their spark and become the best version of themselves. We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity. Your Role & Responsibilities We are looking for a Digital Customer Engagement Manager to make a significant impact on our SAP project. As a Digital Customer Engagement Manager, your responsibilities will include: Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services. Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services. Orchestrating overall service/project delivery according to scope, budget, and milestones. Supporting de-escalation of critical customer situations. Collaborating with Major Incident Management, SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support in critical situations. Participating in customer release and maintenance activities. Supporting customers with technical requirements throughout their lifecycle within SAP Enterprise. Executing problem management and continuous improvement initiatives. Coordinating with SAP stakeholders, especially virtual customer success partners, to ensure customer success. Reviewing account status and analyzing the need for account transition based on growth in volume or complexity. Facilitating systematic onboarding of associates through mandatory training documentation. Enabling continuous knowledge transfer sessions on new topics and refresher trainings. Qualifications & Experience Technical skills required: Minimum of 5 years of SAP Basis expertise. Hands-on experience with HANA database. Mandatory experience in SAP Upgrade & Migration (OS/DB). Experience with SaaS products (e.g., Ariba, Salesforce, C4S) integration with SAP Landscape is a plus. Hands-on experience with cloud platforms (AWS, Azure, GCP). Italian language proficiency at C2 or native level. English proficiency at B2 level or above. Work Experience 5-6 years in multinational software/IT organizations. 5 years of SAP S/4HANA Basis knowledge. At least 2 years of cloud-related experience, such as Solution Management, Consulting, or Delivery Program management. Why Us One of the fastest-growing large tech companies globally, with offices in over 50 countries and 225,000 employees. Diverse workforce representing 165 nationalities. Opportunities to collaborate with colleagues worldwide. Virtual-first work environment promoting flexibility and work-life balance. Investment in your growth through learning and career development programs. Comprehensive employee benefits. Certified as a great place to work and a top employer in 17 countries, valuing employee recognition and respect. Equality & Opportunity for All We pride ourselves on being an equal opportunity employer, committed to providing fair employment opportunities regardless of race, religion, sex, age, national origin, or other protected classifications, in accordance with applicable laws. J-18808-Ljbffr