About the Role:
As a Field Application Engineer, you will be responsible for delivering our software products to customers, guiding them from initial discussions through to post-deployment support. This role involves acting as the chief technologist and trusted advisor, orchestrating the overall technical approach for and with the customer across all phases of the customer lifecycle.
Key Responsibilities:
-Act as the chief technologist for customer accounts and a trusted advisor to their technical teams.
-Lead technical discussions, explaining how our portfolio and architected solutions address customer requirements.
-Engage with new and existing customers to understand their requirements and deployment environments.
-Deliver our software products, ensuring they meet customer needs and specifications.
-Provide post-deployment support, troubleshooting, and resolving any issues that arise.
Requirements:
-Strong technical background with experience in Linux, ESP32, Yocto, and other embedded build systems.
-Ability to understand customer requirements and the environments where devices are deployed.
-Proficiency in English, with excellent communication skills to effectively act as a liaison between customers and the R&D team.
-Experience in developing custom integration software for embedded systems.
-Familiarity with the entire lifecycle of an embedded product, from early-stage discussions through to post-deployment support.
-Ability to translate technical knowledge into proposals, presentations, standard demos, and customer workshops.
Preferred Qualifications:
-Experience in a cyber security company.
-Experience with low-level programming and integration of security technologies.
-Knowledge of additional embedded systems and build environments.
-Prior experience in a customer-facing technical role.
Benefits:
-Full remote work arrangement.
-Professional development opportunities.
-Competitive compensation package.
-Opportunity to work with cutting-edge technology in the fields of data, machine learning, and open source.
-Dynamic and inclusive work environment that values innovation and quality.
About Us:
We are a mission-driven organization dedicated to making IoT devices secure globally. Our team is passionate about data, machine learning, open source, and firmware. We empower developers to secure their IoT devices with cutting-edge technology in an easy and frictionless way.