1. Job purpose - To meet or exceed store sales target - To achieve brand standard in customer service and selling, product presentation and merchandising 2. Position in the organization - Reports directly to: AEB Senior Retail Operations Specialist - Gives leadership to: Assistant Store Manager and Sales Associates - In his absence is replaced by: Assistant Store Manager 3. Result fields Result field 1. To meet or exceed store sales target - Lead in maximizing sales and profitability through the effective management of store operations and excellent customer service - Show strong commercial awareness and implement initiatives to drive sales performance. Understand local market trends and competition and communicate this information to line manager - Understand and improve store performance by analysis of reports and KPIs such as conversion rate, units per transaction and average transaction value. - To monitor all shop overheads i.e. electricity, stationery etc. ensuring budgets are adhered to in order to maximise shop profitability. Result field 2. To achieve brand standard in customer service and selling - Give clear direction, advice, support and guidance to staff, focusing on the delivery of the required standards of customer service and sales. - Oversee all shop administration ensuring all head office instructions are actioned and staff fully advised of product changes and developments as necessary. To implement any promotional or training initiatives as required. Result field 3. To achieve brand standard in product presentation and merchandising - Give clear direction, advice, support and guidance to staff, focusing on the delivery of the required standards of merchandising, presentation and promotional activity. - Ensure operational excellence is achieved in the back of house areas and that the store achieves compliance with policy, procedure and legal standards. Result field 4. To recruit, train, retain and develop high quality team members - Maximize the in-store use of staffing budgets, ensuring best practice in terms of staffing levels and rotas. - Recruit, train and develop a team of talented individuals, ensuring staff are motivated to see the store succeed and trained on an ongoing basis. - Minimize staff turnover by practicing the retention skills necessary to build a high performing team that operates effectively within a motivating store climate. 4. Authority Please refer to Limits of Authority. 5. Communication Internal: The contacts that are required to perform the described position, a.o. employees from the Retail department and relevant subsidiaries External: The contacts that are required to perform the described position, a.o. suppliers 6. Job requirements Knowledge and experience - Four to six years of retail experience. - Two to three years supervisory experience required. - Bachelor’s degree in Business Administration or related field (or 2 years’ additional experience in lieu of a degree). - Retail operations, budgeting, planning, customer service, people development and management. - Extensive experience in leading a top level of customer service in a brand retailer. Personal qualities/skills - Excellent skills needed in communication (written & oral), delegation, teamwork, flexibility, proactiveness, stress resistance and analytical skills. - Ability to communicate effectively and appropriately with customers and store personnel, maneuver around sales floor, stockroom and store office; lift and carry 30 lbs/13.61 kilograms. - Open availability and flexibility to work nights, weekends, store openings and store closings according to the needs of the business. - Good computer skills, including Microsoft Word, Excel and Lotus Notes. - Able to effectively communicate in English (both written and verbal). Contratto di lavoro: Tempo pieno Disponibilità: - Festivo - Turni - Weekend Retribuzione supplementare: - Bonus - Quattordicesima - Tredicesima