Community Associate
Address:
12810 Tamiami Trail
Suite 100
43110 Naples
Florida, United States of America
The world of work is changing... short commutes, flexibility, and convenience are the minimum standards employees seek in their work environment.
At IWG, we are leading this change. We have built the world's largest workspace network, enabling our customers to work from anywhere in over 120 countries worldwide.
Join us to help expand our network and bring more freedom to people and businesses. Enjoy a great work-life balance, competitive benefits, and opportunities for career growth.
The opportunity
As a Community Associate, you will work closely with new and existing customers across various industries to create and maintain a community within your center. Your role involves managing administrative and support needs, allowing your customers to focus on their core business activities.
A typical day at IWG
You arrive before the center opens to ensure everything is ready and check for any missed tasks. Throughout the day, you assist customers with various requests, such as WiFi codes, package arrivals, directions, and technical setups. You handle incoming calls, manage billing, and take short breaks to relax.
You sort mail, follow up with customers, and support event planning with the Community Manager. You promote the space to prospects and help organize networking events. At day's end, you ensure the space is tidy and ready for the next day.
About you
We seek someone capable of multitasking while delivering excellent customer service. You should be:
* Effective communicator with the ability to build relationships and empathize (Ideally 1+ years of customer service experience)
* Proactive in problem-solving
* Positive, enthusiastic, adaptable to change
* Proficient with MS Office and basic IT equipment
* Legally eligible to work in the country you are applying in and at least 18 years old
What we offer
Along with a competitive package, benefits include:
* Work-life balance (no nights/weekends)
* Paid time off (sick and vacation)
* 11 paid holidays annually
* 401K with company match
* Comprehensive health care options
* Quarterly bonus and hourly rate of $17.16
* Inspiring work environment
* Training and career development opportunities
* Business casual attire and a professional community
Documents
* Notice of Affirmative Action Policy Statement - USA.pdf
* Physical Requirements for Regus Field Operations.pdf
* USA Community Associate job description 4.docx
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