## Technical Service and Product Manager HP EMEAApplylocations: Italy - Filago, Bergamotime type: Full timeposted on: Posted Todayjob requisition id: R7052Synthomer is a leading supplier of high-performance, highly specialised polymers and ingredients that play vital roles in key sectors such as coatings, construction, adhesives, and health and protection – growing markets that serve billions of end users worldwide. Headquartered in London, UK and publicly listed there since 1971, we employ c.3,900 employees across our 5 innovation centres of excellence and more than 29 manufacturing sites across Europe, North America and Asia. Around 20% of our sales volumes are from new and patent protected products. At our innovation centres of excellence in the UK, Germany, China, Malaysia and Ohio, USA we collaborate closely with our customers to develop new products and enhance existing ones tailored to their needs, with an increasing range of sustainability benefits. Since 2021, we have been proud holders of the London Stock Exchange Green Economy Mark, which recognises green technology businesses making a significant contribution to a more sustainable, low-carbon economy.*Located within one of the most strategic industrial hubs in the Filago (BG) area, Synthomer S.r.l. specializes in the production of synthetic latexes in aqueous emulsion (NBR and SBR). These materials are the foundation of countless applications—from paper to carpets, from rugs to non-woven fabrics and adhesive tapes, disposable and reusable gloves.**What truly sets us apart is our strong commitment to building a safer, healthier and more sustainable future. For us, protecting the environment, health, and workplace safety (SHE) isn’t an added value: it’s a core part of how we do business.**Every day, we strive to reduce our environmental impact, minimize the use of natural resources and eliminate any potential risks for those who work with us or use our products.**We believe in continuous improvement, in the power of ideas, and in the value of collaboration among diverse individuals. That’s why we are committed to fostering an inclusive, dynamic, and inspiring environment where every talent—regardless of gender, age or background—can grow and thrive.**In line with our company culture, we have implemented second-level agreements that support employee well-being and promote a healthy work-life balance.**We are proud of our certifications UNI EN ISO 9001, 14001, 45001, EMAS and WHP, which reflect our concrete commitment to quality, environmental responsibility and workplace safety.**If you’re looking for a place where your skills can make a difference and your ambitions can truly take shape, you might be the right fit for our team.**This position is open to all qualified individuals regardless of gender, age, sexual orientation, gender identity, nationality, ethnic origin, religious belief, disability or any other characteristic protected by law.***Purpose of the Job**Ensure customers receive high quality technical service support, being a key part of Synthomer's added value in the market. Analyse the market needs and ensure that we develop and offer the most suitable products/solutions to the market, forging a sustainable customer tie. Driving the profitable growth of the HP Division. Define a consistent product strategy to increase both the market position and profitability across the assigned regions, aligning with the global business unit growth plan. Responsible for pricing strategy, margin and profitability.**Main Accountabilities*** Support new product development projects by translating customer requirements into new product specifications, and evaluating new product candidate's performance by in-house trials and field performance evaluations.* Recommend products and support product positioning by demonstrating the value of Synthomer products in existing and new applications. Qualify Synthomer's products supporting trials at customer's sites, manage and direct customers in planning, processing, development, approval and usage of Synthomer products, within current and upcoming regulatory frame, promoting and securing Synthomer's business.* Register both, customer data and current projects and keep them up to date in Synthomer's CRM data base.* Bring forward ideas of product design, product application and process technology by VoC initiatives. Collect customer requirements and market insights for new/next generations of product.* Deliver technical presentations on customer visits, conferences and trade shows. Define and edit technical data sheets.* Develop relationships with technical/operational personnel at customer accounts.* Handle and resolve complaints, in coordination with Synthomer laboratories, logistics and production. Ensure these activities are recorded in Synthomer's data base "Complaint manager" and close cases in a given time frame.* Trouble shooting - Assist customers/distributors to sort out their issues when working with Synthomer products.* Retrieve and distribute intelligence on market situation, development and business opportunities, supporting marketing/production management in budgeting and forecasting. Support the business plan for sales by supporting new opportunities and maintaining/supporting the current customer base and distribulors.* Assist Marketing, Commercial Management and Sales team with information on existing products new product launches, including training and customer communications.* Support projects of the relevant applicalion labs. Transfer customer requests to the application lab team. Define lab activities, evaluate and report the findings.* Provide technical training to new employees, distributors, cuslomers, Synthomer RD production management.* Be an active part of relevant SBU and segment meetings, such as Synthomer's product management review (PMR).* Make sure SHE-standards are kept in the relevant scope of responsibility, being compliant to Synthomer's SHE-system including internal, contractual and legal term.* Responsible for setting the price strategy and to monitor and improve profitability in the assigned regions.* Set and monitor commercial growth targets, engaging with the sales teams on developing performance goals with a view to profitable growth.* Develop and execute the Product Strategy to grow the business, managing the product lifecycle and ownership of the product portfolio.* Define the technology needs for new business growth including new opportunities, recipe optimisation and guiding operations on asset strategy and production cost.* Work with procurement to ensure that the best possible material prices are available for this segment and understand raw material market trends to define the pricing strategy.* Develop understanding of the global and regional market shape and size, establishing central databases and technogly and knowledge hub.* Identify and develop new business opportunities working with customers and tech service to realise commercial and technical opportunities. Reviewing current performance, competiveness of the products and understanding what is needed to maximise value selling across regions and globally.* Develop with Marketing product launch plans for effective new product introduction to market.* Work with Marketing, RD and Technical Service to identify new technical opportunities and develop business cases to support.* Support the Global Business Directors on global Industry strategy, price management across the business where relevant and specific commercial projects, such as capex business cases and managing the commercial delivery to support specific capacity increases.**Work contract:** permanent**Requirements Knowledge and skills**Degree in Chemistry, Chemical Engineering or a related field. Initial experience or strong interest in Technical Service, Product Management or similar roles within the chemical industry is an advantage. Knowledge of polymer/latex systems and industrial applications is a plus. Ability or strong potential to translate customer needs into product solutions and support new product development. Understanding of market dynamics, pricing and profitability drivers is an asset. Customer-focused mindset with good communication and stakeholder management skills. Analytical and problem-solving approach, with a proactive and results-oriented attitude. Ability to work in international and cross-functional environments. Fluent in English; additional languages are a plus. Willingness to travel across EMEA and occasionally to Asia. Strong learning agility and curiosity, with the ability to quickly develop technical and business knowledge.**Benefits**Annual company bonusSubsidised canteenSmart workingTrainingCompany social events throughout the yearWHP (Workplaces Health Promotion) projectEmployee Assistance Programme**Compensation (range)**€ 40.000 – € 70.000 gross annual salary. The final offer will be aligned with the candidate’s experience, skills and internal equity.br#J-18808-Ljbffr