Social network you want to login/join with: Company Overview ATV is a world-class manufacturer of valves, actuators, and flow control solutions for the energy industry, including oil & gas, power, LNG, hydrogen, and CCS. Headquartered in Colico, Italy, established in 2006, with founders possessing over 40 years of experience in the valve industry. The company features a modern, integrated manufacturing facility spanning 45,000 sqm, with 25,600 sqm covered, equipped with the latest machining technology, an in-house welding shop, and a testing shop. ATV has supplied over 20,000 valves for critical services, capable of operating at water depths up to 3,200 meters and design pressures up to 20,000 psi. Job Scope The Aftersales Engineer ensures the technical compliance of spare parts and service projects, acting as the primary technical interface with customers. Responsibilities include managing technical challenges, providing support during site and field operations, troubleshooting, and conducting root cause analyses of product failures, all while maintaining project success and company reputation. Responsibilities and Main Tasks Technical Support: Provide guidance to customers during installation, commissioning, and operation. Resolve inquiries related to product performance and maintenance. Project Team: Ensure technical completeness and compliance for spare parts and site services, adhering to project specifications and quality standards. Troubleshooting & Root Cause Analysis: Lead troubleshooting efforts, analyze failures, and recommend solutions to minimize downtime. Client Liaison: Manage customer expectations and ensure technical standards are met. Documentation & Reporting: Prepare detailed reports and investigations, ensuring timely and accurate documentation. Quality Assurance: Collaborate with quality and engineering teams to address product defects and quality issues. Training & Knowledge Sharing: Educate clients on product use, maintenance, and troubleshooting. Continuous Improvement: Provide feedback to design and manufacturing teams for product and service enhancements. Qualifications and Experience Degree in Mechanical Engineering or equivalent. Preferably with at least 3 years of relevant experience in a similar role. Knowledge Requirements Fluent in English CAD software proficiency Analytical calculation and stress analysis tools Knowledge of material properties and specifications Root Cause Analysis methods (8D, Ishikawa diagrams, etc.) Principles of Project Management Soft Skills Accuracy and proactivity Flexibility and problem-solving skills Teamwork attitude Effective communication and persuasion Authoritativeness Commitment to product/service improvement J-18808-Ljbffr