Starhotels is an Italian private hospitality group leading in upscale, upper-upscale & luxury segments. With 30 hotels located in the heart of the most attractive Italian destinations, as well as in London, Paris, and New York, its room count exceeds 4.200. Posizione: Join Starhotels and become part of the Front Office team at our Grand Hotel Continental in the heart of Siena. As a Guest Service Agent you'll be the first point of contact for our guests, creating memorable experiences during arrival, stay and departure. Your responsibilities include: - Being the friendly face that responds promptly to guest inquiries, providing information and assistance. - Handling check-in, check-out activities as well as other related tasks. - Efficiently managing guest messages and requests. - Staying updated about hotel services, guest needs, and special events. - Ensuring lobby and Front Desk standards and safety compliance. - Adhering to policies and procedures when working front of house equipment and property management systems. Requisiti: Exceed expectations revealing: - A unique personality and a true passion for hospitality. - Experience in the role. - Familiarity with Opera PMS for efficient operations. - Excellent communication skills. - Ability to anticipate and resolve challenges and complaint resolution finesse. - A commitment to delivering a high level of customer service. - Impeccable grooming standards. - Versatility in handling various work scenarios. - Enthusiasm when being assigned to both individual and team-oriented tasks. - Mastery of the local area, enhancing guest experiences. Embrace global diversity by speaking: - Italian - fluently - English - fluently - Additional languages are a plus. Unlock a world of benefits including: - Stylish uniforms with complimentary laundering. - Exclusive discounted stays within the group. - Discounts with out partners. - Ticket Restaurants for delightful dining. Embrace growth with: - Exceptional career advancement opportunities through our Performance Management Program - An attractive compensation package based on your experience. - The chance to be a part of an ambitious, caring organization. - Join us to shape your outstanding career!_