🌎 Where: This is a fully remote role - based in the UK, Italy or Spain
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🤝 Type: Tempo pieno salaried
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🚀 Join Us at Social Element! 🌟\nFounded 23 years ago’ we’re a leading global full-service social media agency on a mission to protect and grow brands socially. In today’s cluttered world, communities are seeking authentic brand relationships, which is why we have devised our\nSocial Currency Methodology\nto enable brands to grow their earned media presence, whilst tracking the investment back to their brand growth and value.
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Now, we're on the lookout for a passionate\nSocial Media Specialist for Italian and Spanish markets\nto work on a leading automotive brand.
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🎉 What You’ll Do\nAs a\nSocial Media Specialist\nyou will join a team of community management specialists as the voice of our clients’ brand and a driving force in developing and growing online communities.
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- Day-to-day social media community management, engaging with consumers, and communities on behalf of the brand across social channels.
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- Actively engage with consumers 1:1, managing responses to questions, concerns, and general brand love.
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- Be on the pulse of what’s new in social; knowledgeable about social platforms capabilities and offerings (including Facebook, Twitter, Instagram, and TikTok).
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- Assist in revising engagement tactics and recommendations to clients in response to platform developments.
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- Creation and on-time delivery of social media performance reports, including understanding of defining KPIs and making recommendations based on performance.
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- Line Management of shift team members: Quality Assurance and checking that team work is up to standard, including training and onboarding team members and ensuring team members are up to speed on the latest tools and trends
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\n👇 About You\n🌍\nNative level/fluent Italian and Spanish\n👄\nStrong English\nwritten and verbal skills.\n📱\nPassionate and curious about social media\n, with an eye for trends and a love of internet culture.\n
💬\nPossesses excellent written and verbal communication\nskills, with flawless spelling, grammar, and proofreading.Creative and adept at crafting engaging copy based on the client’s brand and tone of voice.
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👀\nConscientious about attention to detail\nwith the ability to multitask, prioritize, and balance multiple projects effectively without missing deadlines.
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🤝\nStrong collaborator\nand team player who does not hesitate to support the team, department, agency, and clients. Able to build and nurture relationships internally and externally.
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🚀\nProactive problem solver\nwho anticipates issues and identifies opportunities for increasing effectiveness and efficiency. Finds and implements solutions with minimal supervision.
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✨\nCommitment to excellence
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- developing high-quality work, taking full ownership of job responsibilities, and working non-standard hours when necessary.
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\n🏅\nTakes pride in what we do\n, what we create, within Social Element and in our community.\n💼Skills & Qualities
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- Proven experience in online customer support, social media moderation or engaging with social media communities on behalf of brands on social
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- Working knowledge of social media platforms, including Instagram, Facebook, TikTok, Twitter, and YouTube, and their audiences.
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- Client facing experience is advantageous
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- Any experience working with B2B or within logistics industries sought after!
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\nPlease note: A personal Facebook account is required as this is how we connect to our clients pages.\nThe Hiring Process\nThe hiring process for this position will be made up of the following stages:\n
❤️ Culture + Connect Interview
- with one of the talent team
✨ Skills + Experience Interview
- with Social Media Manager and Social Media Specialist
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💪 Chemistry Meet
- with wider social teams
Social Element Values 😊 Bring the joy: Our people bring the joy by radiating energy, creating an uplifting atmosphere, and spreading positive vibes that's magnetic to everyone around them!
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🚀 Trusted Pioneers: Our trusted pioneers are trailblazers driven by curiosity, leading the way with best-in-class solutions and innovative ideas.
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🌈\nEveryone’s welcome:\nWe create an inclusive and respectful environment where communication is jargon-free, and everyone feels welcome
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💪\nWe’ve got you:\nWith a team that's professional, reliable, smart, and prepared, we ar