Role Description This Full-time or tempo parziale (TBD based on applicant's needs), on-site Back Office & E-commerce role is based in the Bolzano area (NO REMOTE WORK). The team member will manage day-to-day back office activities, including order processing, data entry, updating product information, and coordinating with logistics for timely deliveries.
The role involves supporting the e-commerce platform by monitoring stock levels, checking online orders, updating prices and promotions, and ensuring accurate content on product pages. The team member will respond to customer inquiries related to orders, shipments, returns, and product information, ensuring clear and timely communication. The role also includes supporting sales and finance activities such as preparing basic reports, assisting with invoicing, and collaborating with internal teams to ensure smooth operations.
Qualifications
- Strong Back Office Operations skills, including order processing, data management, and documentation handling.
- Excellent Communication skills, both written and verbal, with the ability to interact professionally with customers and colleagues.
- Customer Service skills, with a focus on responsiveness, problem-solving, and a client-oriented mindset.
- Basic Finance understanding, including invoicing, payment follow-up, and attention to numerical accuracy.
- Sales support skills, such as preparing offers, updating product and pricing information, and assisting the sales team.
- Familiarity with e-commerce platforms and IT tools (e.g., Excel, ERP or order management systems).
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks with minimal supervision.
- Previous experience in a back office or e-commerce environment and proficiency in relevant local languages and English are preferred.