Descrizione dell'azienda\n\nAbout Orient Express\n\nArtisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.\n\nAbout Orient Express Venezia At Palazzo Donà Giovannelli\n\nOrient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.\n\nDescrizione del lavoro\n\nWe are seeking an exceptional Sommelier to join our luxury hotel team. This pivotal role is responsible for elevating our guests' dining experiences by providing expert wine recommendations, delivering engaging and personalized service, and meticulously managing our wine program. You will be instrumental in turning moments into cherished memories, upholding the highest brand standards, and contributing significantly to our hotel's reputation for culinary excellence.\n\nAs our Sommelier, you will orchestrate a world-class wine experience from start to finish. You will be responsible for providing in-depth wine knowledge, suggesting perfect pairings, and managing the hotel's wine dispensary with precision to maximize revenue and ensure unparalleled guest satisfaction. Your expertise will enhance our guests' meals, making every interaction memorable and embodying our commitment to luxury service.\n\nKey Responsibilities\n\nExpert Wine Curation & Service:\n\nProvide professional, current, and comprehensive knowledge of local and international wines, guiding guests through selections that perfectly complement their dishes and preferences.\nActively engage with guests, describing wines, up-selling appropriate selections, and creating personalized recommendations to enhance their dining journey.\nDevelop harmonious food & wine pairings in collaboration with the Culinary team for new and existing menus, aligning with culinary offerings and financial objectives.\nMaintain an updated and appealing wine list, liaising with F&B; management.\nRegularly inspect the quality of open wines across all F&B; outlets and manage wine preservation systems (e.g., Coravin).\n\nOperational Excellence & Inventory Management\n\nControl the hotel's wine dispensary, ensuring tight stock control, accurate requisitions, and efficient inventory management.\nEnsure all beverage sales are accurately billed, processed, and accounted for, maintaining strict adherence to financial procedures.\nOrganize, supervise, and assist with beverage service, ensuring proper handling, use, storage, and cleaning of all liquor service equipment.\nEnsure all polishing, mise-en-place, and breakdown duties are completed to the highest standards.\nComply strictly with licensing/liquor regulations for all beverage service.\n\nGuest Experience & Engagement\n\nConsistently demonstrate a commitment to service excellence, actively creating personalized and creative \"Sparkle moments\" for guests.\nTake ownership of guest experiences, especially those that have been negatively impacted, transforming them into memorable interactions.\nProactively promote wine sales and identify opportunities to maximize overall hotel revenue.\nBe knowledgeable about hotel information to confidently answer guest inquiries.\n\nTeam Leadership & Development\n\nAssist Food & Beverage Leaders in developing and updating Standard Operating Procedures (SOPs).\nDevelop, maintain, and deliver comprehensive wine-related training programs for all Food & Beverage teams, enhancing their product knowledge and sales capabilities.\nActively monitor industry trends, new products, and service innovations related to beverages, presenting implementation plans to F&B; leaders.\n\nCompliance & Professionalism\n\nAdhere to all hotel security, fire regulations, health and safety legislation, and hygiene standards (HACCP).\nMaintain impeccable grooming standards and a professional demeanor at all times, ensuring punctuality and full unifo