PThe Nespresso story begins with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee. /ppSince 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee. /pulliPosition Snapshot /liliPermanent Contract /liliFull Time /lili2 / 3 years of experience in direct customer sales /liliExperience in team performance management (training, mentoring, and feedback) /liliPosition Summary /li /ulpThe Assistant Floor Manager assists the Boutique Floor Manager in reaching sales/profit targets and reinforces customer loyalty by providing an outstanding customer experience. He/she will be responsible for executing the sales strategy, managing boutique operations, ensuring compliance, and acting as a deputy to the Floor Manager in their absence. /pulliA day in the life of... /liliLead Sales and Service in Boutique /liliCoordinate daily customer service operations to achieve sales and profitability targets /liliAct as a role model in customer management (sales and service) /liliSupport the Floor Manager in assigning daily targets to the Coffee Specialist and help improve their sales performance /liliOptimize boutique resources to ensure coverage of activities such as welcoming, tasting, stock management, and visual merchandising /liliSupport the team in providing an outstanding customer experience to ensure client loyalty /liliCreate action plans to increase team performance and service quality /liliManage back-office operations following local and global boutique guidelines and procedures, ensuring consistency and compliance /liliAlign the team on boutique and individual performance metrics (KPIs) /liliSupport individual development through ongoing training, feedback, and mentoring /li /ulpWhat will make you successful: /pulliBusiness and customer-oriented /liliPassion and interest in Nespresso products and coffee /liliCreate a climate of trust where people are motivated to do their best /li /ul #J-18808-Ljbffr