Edograf Helpfly Intl Group – Job OpportunityOpening of New Airport Office – Venice (VCE)Edograf Helpfly Intl Group, an international leader in airline representation and aviation services since 1994, is expanding its operations in Italy and is pleased to announce the opening of a new office at Venice Marco Polo Airport (VCE).We are currently seeking motivated and dynamic individuals to join our growing team.Position:Airport Ticketing Agent & Flight Supervision Staff(Comprehensive training will be provided by our experienced team)This position plays a key role in ensuring high-quality customer service, smooth flight operations, and efficient coordination with airline partners and airport authorities. Selected candidates will represent our company and the airlines we manage, contributing to a professional and welcoming airport environment.Contract TypeFull-time employmentShift-based schedule, including weekends and holidays (standard in the aviation sector)WorkplaceVenice Marco Polo Airport – Tessera (VCE)New dedicated office within the terminal area.Main ResponsibilitiesProviding high-quality customer service at the airport ticketing deskIssuing, modifying, and refunding airline ticketsSupporting passengers with travel information and requestsAssisting with flight operations and supervisionCoordinating with ground handlers, crew members, and airport authoritiesMonitoring flight status, documentation, and airline proceduresEnsuring smooth and timely aircraft turnaround operationsRepresenting Edograf Helpfly Intl Group and partner airlines professionally at all timesMain RequirementsGood command of the English language (spoken and written)Strong communication skills and customer-oriented mindsetAbility to work well under pressure in a fast-paced environmentFlexibility, punctuality, and a positive attitudeTeamwork mindset and sense of responsibilityGood problem-solving abilities and attention to detailWillingness to learn and grow within the aviation industryPreferred Qualifications (Not Mandatory)Knowledge of second languagePrevious experience in: The tourism/travel industry, Airport environments, Customer service roles