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City Wonders is a leading tour operator which differentiates itself through innovation, unique products, quality, and unparalleled customer experiences in major European and American destinations. We seek a passionate and experienced tour Product Manager to oversee tour products in Rome and Vatican.
What will you be responsible for every day in City Wonders?
Research and identify opportunities, including new products, tweaking existing products, and growth areas
Build and maintain strong relationships with venues and vendors as assigned
Negotiate deals with venues and vendors for optimal business terms, economic conditions, and benefits for City Wonders customers
Onboard/update venues, vendors, and products within your territory
Collaborate with team members and stakeholders within the company
Analyze and continuously improve product performance based on customer satisfaction, volume, profitability, and other metrics that are important to the company
Work with the Purchasing Team to forecast and secure admission inventory for tour products in your territory
Monitor product competitiveness in the marketplace
Achieve or exceed revenue targets for products in your territory
Keep a pulse on leisure travel trends that impact your territory and recommend necessary actions
Key Skills and Experience
3 years' prior experience in product development with a focus on tours and activities is required. Candidates without previous experience will not be considered.
Passion to manage great travel products in your territory, including recommendations, initial calls, negotiating, contracting, onboarding, and performance
Exceptional listening, relationship building, communication (both spoken and written), and presentation skills
Strong analytical and negotiating skills
Proven track record for delivering results
Self-motivated and the ability to work both remotely and as part of a team
Well organized with good time management skills
Positive "can do" attitude with a passion for travel and tourism
Fluency in English and Italian is required
Bachelor's Degree or equivalent experience is required; a master's degree is a plus.
Ability to travel within Italy, having your own car is a plus.
Working hours & travel
This role is based in Rome and is hybrid (2 days per week in the office). As part of the role, you will have flexible approach to working hours if the needs of the company are met. Your standard working hours are 40 hours per week. xlwpduy Travel within Italy will be required periodically.
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