PSerco in Naples, Italy is looking for a qualified candidate to lead daily Service Desk operations. This role involves ensuring timely ticket resolution and maintaining high customer satisfaction across service delivery. /ppSuccessful candidates will have a DoD Secret Security Clearance, relevant IT certifications, and a minimum of 4 years of experience. Responsibilities include mentoring staff and overseeing ITSM tools. The position requires availability for on-call support and occasional travel. /p #J-18808-Ljbffr