Social network you want to login/join with: SAP BASIS & HANA Account Manager, Rovigo Client: HCLTech Location: Rovigo Job Category: Other EU work permit required: Yes Job Reference: 107971363672267161633710 Job Views: 1 Posted: 02.05.2025 Expiry Date: 16.06.2025 Job Description: www.hcltech.com Permanent / Full-Time / Remote We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud solutions to drive progress. Our diverse, creative, and passionate team strives for excellence and personal growth. We seek a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technological innovation. Your Role & Responsibilities As a Digital Customer Engagement Manager focusing on SAP, your responsibilities include: Supporting sales to delivery handover and customer onboarding with SAP Enterprise Cloud Services Facilitating onboarding and transitioning customers to SAP Enterprise Cloud Services Managing service/project delivery according to scope, budget, and milestones Assisting in de-escalations of critical customer situations Collaborating with Major Incident Management, SAP Customer Office, and SAP Support teams during critical issues Participating in customer release and maintenance activities Providing technical support throughout the customer lifecycle within SAP Enterprise Executing problem management and continuous improvement initiatives Liaising with SAP stakeholders to ensure customer success Reviewing account status and analyzing needs for team transition based on growth Ensuring systematic onboarding of associates with proper documentation Enabling ongoing knowledge transfer sessions on new topics and refreshers Qualifications & Experience Required technical skills: Minimum 5 years of SAP Basis experience Hands-on experience with HANA database Mandatory experience in SAP Upgrade & Migration (OS/DB) Experience with SaaS integrations (Ariba, Salesforce, C4S, etc.) is a plus Experience with cloud platforms (AWS, Azure, GCP) Italian language proficiency at C2 or native level English proficiency at B2 level or above Work Experience 5-6 years in multinational IT/software organizations 5 years of SAP S/4HANA Basis knowledge At least 2 years of cloud-related experience Why Us Global presence with offices in over 50 countries and 225,000 employees Highly diverse workforce with 165 nationalities Opportunities for international collaboration Virtual-first work environment promoting flexibility Focus on employee growth and career development Comprehensive benefits package Certified great place to work and top employer in multiple countries Equality & Opportunity for All We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected classifications, in accordance with applicable laws. J-18808-Ljbffr