The Role:
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Your main goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases. You will have three main areas of responsibility:
1. Engagement Management: Plan & review of services in accordance with the customer’s requirements, manage Stakeholders
2. Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements
3. Account Management: Commercial account management and increase of customer satisfaction
Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds, and industries to manage their mission critical SAP landscapes.
What you bring:
* Bachelor’s degree or equivalent in a business or technology related field (e. g. Computer Science, Business Administration, etc.)
* Excellent presentation and communication skills in English, ability to switch communication styles for technical and non-technical audience with confidence, including management level at customers
* Pro-active, problem solving, \"can-do\" attitude and “customer first” mindset. xjrgpwk
* Strong engagement management, relationship building and de-escalation skills
* Good understanding of SAP's cloud business, especially private cloud offerings
* Good understanding of SAP technical topics
* Good understanding of SAP HANA database
* Customer facing working experience
* Accustomed to work in international environments
* Account management working experience