PWe are a renowned hospitality group managing two prestigious 4-star hotels in the heart of Florence. Our first hotel, opened in 2017, has earned a strong reputation for service excellence and guest satisfaction. /ppWe are now preparing to open our second property and are committed to providing exceptional experiences to guests in both properties. To help us maintain our high standards and manage reception operations, we are seeking an experienced, dynamic, and dedicated Front Desk Manager to oversee all operational, organizational, and strategic aspects of the reception team. /ppstrongRole Objective: /strong /ppThe strongFront Desk Manager /strong is responsible for supervising the daily operations of the reception, ensuring exceptional service standards, smooth guest check-in/check-out processes, and seamless communication with other hotel departments. This role involves constant monitoring of guest satisfaction, managing the reception team, and ensuring that the hotel’s operational protocols are followed correctly. Reporting directly to the General Manager, the strongFront Desk Manager /strong will implement strategies to guarantee the best possible guest experience, focusing on both local and international clientele. /ppstrongKey Responsibilities: /strong /pulliSupervise front desk activities, including check-in, check-out, and booking management. /liliManage and coordinate the reception team (receptionists, concierges) to ensure efficient service. /liliEnsure compliance with operational protocols and maintain high-quality service standards. /liliMonitor guest satisfaction and handle feedback and complaints professionally. /liliCollaborate with the marketing department to promote hotel services to the public. /liliMaintain effective communication with other hotel departments to improve guest experiences and optimize operations. /liliManage guest billing and payment procedures, ensuring the accuracy of financial transactions. /liliTrain, motivate, and lead the team to maintain service excellence. /liliOversee room availability and coordinate guest requests, ensuring smooth daily operations. /liliPrepare and analyze periodic reports on performance, in collaboration with the General Manager (guest feedback, occupancy rates, sales, etc.). /li /ulpstrongRequired Skills: /strong /pulliExcellent organizational and coordination skills. /liliStrong customer service orientation and commercial attitude. /liliAttention to detail and high professional standards. /liliExceptional interpersonal communication and leadership skills. /liliTeam management and conflict resolution abilities. /liliSolid knowledge of front desk operations and hotel protocols. /li /ulpstrongLanguages: /strong /pulliFluent in English (spoken and written). /liliFrench and/or German (spoken and written). /liliAdditional languages will be considered a plus. /li /ulpstrongEducation and Experience: /strong /pulliDiploma or Degree in Hospitality Management, Business Administration, or a related field. /liliAt least 3 years of experience in similar roles, preferably in luxury or boutique hotels. /liliPrevious experience in front desk management roles is required. /li /ulpstrongSoft Skills: /strong /pulliEmpathy, active listening, and leadership qualities. /liliElegance, personal grooming, and professional demeanor. /liliProactive attitude, problem-solving skills, and flexibility. /liliAvailability to work shifts, weekends, and holidays. /li /ulpstrongWhy Join Us? /strong /ppBecome part of a dynamic and growing hospitality group in the heart of Florence. /ppYou will have the opportunity to actively contribute to the operational and strategic development of our hotels. /ppYou’ll work in a collaborative environment focused on quality and service excellence. /ppWe offer a competitive compensation package and real opportunities for professional growth. /ppIf you are passionate about hospitality and eager to make a difference in a refined, stimulating, and constantly evolving environment, we would love to meet you! Apply today and become an integral part of our team’s success.Suggerimenti: riepiloga le caratteristiche del ruolo, cosa serve per riuscire nella posizione e spiega come si inserisce nel quadro complessivo dell’azienda. /ph3Seniority level /h3ullih3Seniority level /h3Mid-Senior level /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /lilih3Industries /h3Hospitality /li /ulpReferrals increase your chances of interviewing at Horto Convento Hotel by 2x /ppGet notified about new Front Desk Manager jobs in strongFlorence, Tuscany, Italy /strong. /ph3Front Desk Agent- The Westin Excelsior The St. Regis Florence /h3h3ASSISTENTE DI DIREZIONE DELL'AMMINISTRATORE DELEGATO /h3pFlorence, Italy Metropolitan Area 1 month ago /ppRadda in Chianti, Tuscany, Italy 2 days ago /ph3Front Desk Agent- The Westin Excelsior The St. Regis Florence /h3pWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p #J-18808-Ljbffr