Customer Service Sales Engineer
Numero lavoro CGS11512 Nazione Italia Sede: ACMA Città Bologna
About the company
ACMA, headquartered in Bologna, Italy, is one of the leading manufacturers of packaging machines in the consumer goods market, with a large international share.
ACMA designs and manufactures automatic packaging machines for a range of industries, including: confectionery (chocolate, baked goods, candies and gums), personal and home care (liquids, powders and bars), tea and coffee.
ACMA is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.
Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees.
About the Role
Reporting to the Customer Service Area Manager, the Customer Service Sales Engineer will support the business operations in the assigned areas.
Main responsibilities include:
1. managing sales opportunities in the assigned geographies in collaboration with regional colleagues, ensuring the highest level of customer satisfaction
2. coordinating the internal processes (involving Engineering / Operations depts.) to convert market opportunities into orders
3. contributing to the definition of business targets in the assigned areas, promoting relevant initiatives to grow market penetration and to develop new products and business models.
What You Need to Be Successful
4. Engineering Degree (Mechanical, Electronic or equivalent)
5. At least 2-3 years in similar roles
6. Passion and curiosity for technical topics
7. Customer orientation and customer service mindset
8. International experience will be considered as a plus
9. English proficiency; knowing other languages will be considered as a plus.