Ph3Overview /h3pSteelco and Belimed have joined forces to lead the way in advanced cleaning and sterile workflow solutions. This partnership is powered by our united strengths: a dynamic product range, relentless innovation, utmost reliability, and an unmatched commitment to customer satisfaction. As SteelcoBelimed, we “Innovate with confidence”, as we set new industry standards to meet our customer’s needs offering high-quality products and comprehensive services for Infection Control and Life Science. /ph3Responsibilities /h3ulliManage and process technical support requests from subsidiaries and distributors through an integrated ticketing system. /liliProvide technical assistance to efficiently diagnose and resolve reported issues. /liliCommunicate product updates and service improvements through official service bulletins. /liliManage warranty claims in accordance with company policies and procedures. /liliCoordinate with internal departments to ensure timely and effective resolution of issues. /liliMaintain accurate and up-to-date documentation of complaint cases and technical reports, in close collaboration with the Product Quality department or Technical Department. /li /ulh3Your Profile /h3h3Skills Competencies /h3ulliSolid understanding of electrical design principles /liliAbility to read and interpret pneumatic schematic and technical documentation, including CAD drawings and technical plans. /liliExcellent expertise in Microsoft 365 applications. /liliBasic knowledge in mechanics and in software machine predisposition will be considered a plus. /liliCompetence in the use of additional systems (e.g., SAP, NewJest, Supremo) will be a plus. /liliStrong knowledge of English, both written and spoken. /liliStrong customer-oriented mindset with a solution-focused approach. /liliEffective communication skills, proactive attitude, and flexibility. /liliWillingness to travel, both nationally and internationally, up to 10–20%. /li /ulh3Required Experience /h3pAt least 3 years of experience in a similar role or in positions with a stronger focus on electrical activities, preferably within structured and/or multinational manufacturing companies. /ph3Required Education /h3ulliTechnical High School Diploma in Electrical, Electronic, or a related technical field. /liliUniversity Degree in Mechanical, Electrical or Electronic Engineering (or equivalent) will be considered ad advantage. /li /ul /p #J-18808-Ljbffr