PAs a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.brbbAbout The Role:br/b /bAs a Technical Account Manager (TAM) at CrowdStrike, you will be a trusted advisor and technical partner to our most strategic customers. This role is all about building strong relationships, delivering expert guidance, and ensuring the long-term success and security of our customers’ environments. You’ll work closely with Security, Product and IT teams to proactively resolve complex technical challenges, and help customers maximise the value of our platform.brIn this role, you’ll combine deep technical knowledge with strong communication and customer management skills to provide tailored support and strategic planning. You will serve as a bridge between customers and our internal teams, helping to prioritize issues, share product feedback, and advocate for customer needs.brSuccess in this role requires a proactive mindset, a passion for cybersecurity, and the ability to navigate complex technical environments with confidence and care.brbbbWhat You’ll Do:br/b /b /b /pulliServe as primary technical contact and augment our customer support teams /liliOnboard new Elite tech touch customers to the CrowdStrike platform. /liliEnsure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction /liliLead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. /liliLeads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed /liliBe the solution expert from the front lines of the SOC to the C-suite. /liliResearch complex technical issues in a timely manner and follow up with recommendations and action plans. /liliDrive escalations with executive management and stakeholders /liliLead cross-functional groups to achieve resolution for any escalated issues. /liliContribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues /liliCreate knowledge content and systems to capture new learning for reuse throughout the company and user base. /liliLead technical communications within the team to share best practices and learn about new technologies and complimentary security applications. Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territorybr/li /ulbbbWhat You’ll Need:br/b /b /bulliBachelor’s Degree or equivalent experience /liliIndustry recognised security certification /liliExperience working with all supported operating systems /liliKnowledge of enterprise web technologies, security and cutting-edge infrastructures /liliNetwork infrastructure experience /liliSecurity Operations Center working knowledge experience /liliExcellent customer service skills and ability to quickly establish technical credibility with customers /liliExcellent communication skills, written and verbal with the ability to effectively communicate at all levels. /liliExperience working independently to determine methods and procedures on new assignments /liliDemonstrable problem-solving skills /liliCollaborative attitude /liliCommitment to customer successbr/li /ulbbbPreferred Qualifications:br/b /b /bulliBachelor’s Degree in related field /lili3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization /liliFluency in additional language (German, Hebrew, Spanish, Italian)br/li /ulbbBenefits Of Working At CrowdStrike:br/b /bulliMarket leader in compensation and equity awards /liliComprehensive physical and mental wellness programs /liliCompetitive vacation and holidays for recharge /liliPaid parental and adoption leaves /liliProfessional development opportunities for all employees regardless of level or role /liliEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connections /liliVibrant office culture with world class amenities /liliGreat Place to Work Certified™ across the globebr/li /ulCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.brCrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions–including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs–on valid job requirements.brIf you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.br,brbbbPreferred Qualifications:br/b /b /bulliBachelor’s Degree in related field /lili3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization /liliFluency in additional language (German, Hebrew, Spanish, Italian)br/li /ul