**Posizione:**:As a **Quality Junior Specialist** at Free2Move eSolutions (from here onwards, the Company) your primary focus and responsibility will be the identification and elimination of product quality risks that can impact customer satisfaction and quality. The Quality Specialist must collaborate with the R&D; colleagues to understand, mitigate and eliminate these risks throughout the product lifecycle, to assure “end-to-end” product quality. You'll plays a crucial role in the customer experience by supporting quick and effective responses to field quality issues when they arise, to assure mínimal disruption to our valued customer base. You will be part of the Customer Experience Team, collaborating closely with the all the teams employed on the three Business Lines of the Company.
**Requisiti:**:**Main tasks and responsibilities**:
**Offer Quality Focus**:
- Analyze monthly field failure information and collaborate with the technical and business teams to identify areas for improvement in the design, manufacture, delivery, and installation of our charging solutions and services
- Initiate, assign, and manage problem investigations to understand the root cause of field quality problems and monitor their progress through the problem solving process.
- Perform technical analysis and create written reports upon customer request
- Create written reports to inform service and support teams of issue resolutions
- Support Customer Care team to quickly address customer issues and support in the escalation process for for customer issues resolution. As necessary, engagement directly with the end customer may be required.
**Project Quality Focus**:
- Make the bridge between customer requirements, field issues, and technical teams to assure quality issues are properly understood and addressed. (Prevent, not React)
- Provide customer requirements, quality goals, and historical lessons learned to the project team.
- Escalate important project issues potentially impacting the Customer Satisfaction.
- Manage the product evolution process quality by ensuring that all opened actions from the project have been properly closed or mitigation plans are in place to support the transfer.
- Master's degree in technical discipline is required
- Knowledge of mechanical, electrical, and control system troubleshooting techniques, quality systems Es. operating systems, networking systems, methodologies and tools for solving system level issues.
- Manufacturing operations experience is a plus
- Experience with quality engineering tools and practices is preferred
- Must be self-motivated, have good interpersonal skills.
- Strongly interested in growing by testing himself/herself with increasingly complex projects;
- Goal oriented;
- Capable of working on multiple projects at the same time and tolerate work stress without compromising quality standards and compliance with project timelines;
- Very good communication skills;
- Ability to understand project big picture;
- Team worker;
- Proactive and motivated;
- Good knowledge of written and spoken English
- Good knowledge of MS Office (Word, Excel, PowerPoint);
- Innovation driven and with strong ‘out of the box’ approach to explore and implement new solutions to improve EV driver user experiences.
**Altre informazioni:**:**Who you are**:
- You do not simply wait for things to happen, you make things happen
- You are always ready to challenge yourself
- You work hard because you love your work
- You have an obsessive ambition to making a difference with your work
- You are demanding with yourself first before anyone else
- You are passionate, fast and intense
- You believe you can contribute to change this world, giving it a better future
Location: Turin or Milan, Italy.