Luogo di lavoro: Novara (NO)
For our client, an innovative and internationally active company specialized in data management, based in Novara, we are looking for a Business Analyst / Project Coordinator (Software).
Role Overview
We are looking for a Business Analyst / Project Coordinator to support the delivery of fintech and banking‑related custom software projects. The role focuses on requirements analysis, software delivery coordination and communication with development teams, acting as a key link between customers and internal technical teams. You will contribute to ensuring smooth execution of software projects, timely releases and alignment between business needs and technical implementation.
Key Responsibilities
* Support project planning, execution and monitoring of software development projects, coordinating activities between customers, developers and operations teams.
* Collect and analyze customer requirements, translate them into structured functional specifications and support the prioritization of development activities and project timelines.
* Coordinate the daily activities of Banking Operations and Banking Data Management teams to align with software delivery needs.
* Manage and track customer tickets related to software functionalities and issues, support backlog organization and ensure proper follow‑up with development teams.
* Act as an operational point of contact for customers on ongoing software projects, ensuring clear and continuous communication on requirements, progress and releases.
* Prepare project documentation, support testing and validation phases, coordinate releases and maintenance activities, and ensure compliance with internal quality standards and procedures.
Requirements
* Bachelor's or Master's degree in Computer Science, Software Engineering, Information Systems, Engineering, or Business Administration, Economics or Finance with a strong IT focus.
* At least one year of experience in software project coordination, software delivery or functional analysis roles, preferably in custom software development environments.
* Experience working with software development teams and familiarity with requirements gathering and functional analysis.
* Good understanding of the software development lifecycle (SDLC).
* Hands‑on exposure to software development projects (not only IT operations or support).
* Familiarity with project management and ticketing tools such as Zendesk or Jira.
Skills and Competencies
* Strong organizational and planning skills, able to manage multiple priorities in a software delivery environment.
* Excellent communication skills to interact effectively with both customers and technical teams.
* Analytical mindset, attention to detail, proactive problem‑solving attitude.
* Customer‑oriented approach and ability to manage ongoing interactions in dynamic project contexts.
* Fluency in English and Italian, both written and spoken.
What we offer
* Permanent full‑time employment contract.
* Compensation and level to be defined based on experience, including bonuses and benefits.
* Work location: Novara (NO). During the onboarding phase, presence in the office is required approximately 3 days a week; afterwards, a hybrid working model is applied, with remote work and an average of 1 day per week in the office.
The selection process complies with equal opportunity principles (L. 903/77). Authorization no. 1314 RS.
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