Ph3Key Responsibilities /h3 ul libOperational Leadership /b ul liOversee day-to-day restaurant operations to ensure smooth and efficient service. /li liMaintain and implement standard operating procedures (SOPs) across all outlets. /li liEnsure compliance with health, safety, hygiene, and food quality standards. /li liMonitor service flow, kitchen coordination, and guest satisfaction levels. /li /ul /li libFinancial Business Performance /b ul liDrive revenue growth and profitability through effective cost control and upselling strategies. /li liMonitor and analyze sales reports, COGS, labor costs, and other KPIs. /li liPrepare budgets, forecasts, and monthly financial performance reports. /li liIdentify opportunities to increase revenue and improve operational efficiency. /li /ul /li libPeople Management Development /b ul liLead, train, and motivate restaurant managers, supervisors, and staff. /li liBuild a positive work culture that emphasizes teamwork, accountability, and service excellence. /li liConduct regular performance reviews and implement training programs for continuous staff development. /li liEnsure staffing levels are adequate and scheduling is efficient. /li /ul /li libGuest Experience Brand Standards /b ul liEnsure the highest level of guest satisfaction by maintaining Milk Madu’s brand values and service excellence. /li liHandle guest feedback and resolve complaints professionally. /li liEnsure consistency in food presentation, service quality, and atmosphere. /li /ul /li libStrategic Administrative Duties /b ul liWork closely with the Group Operations Team and Executive Management to align outlet strategies with company vision. /li liSupport menu development and FB innovations in collaboration with chefs and culinary teams. /li liDevelop and execute marketing and promotional activities with the marketing department. /li liRepresent Milk Madu Group in external partnerships, community events, and business development opportunities. /li /ul /li /ul h3Qualifications Requirements /h3 ul liMinimum 5–7 years of proven experience as a Restaurant Manager, preferably in premium casual dining or hospitality groups. /li liStrong leadership and organizational skills with the ability to manage multiple outlets. /li liExcellent financial and analytical skills, with proven ability to manage budgets and optimize costs. /li liDeep understanding of FB trends, guest experience management, and operational excellence. /li liExceptional communication and interpersonal skills, fluent in English (Bahasa Indonesia is a plus). /li liAbility to thrive in a fast-paced environment and adapt to changing business needs. /li /ul h3What We Offer /h3 ul liCompetitive salary package with performance-based incentives. /li liOpportunities for career growth within the Milk Madu Group. /li liSupportive and collaborative working environment. /li liExposure to one of Bali’s leading hospitality brands with multiple outlets across prime locations. /li /ul /p #J-18808-Ljbffr