Experteer OverviewAs Field-based Patient Journey Manager, you serve as the single point of contact for HCPs and stakeholders, guiding an omnichannel strategy across the patient journey to shorten diagnosis times and improve outcomes in the Rare Disease portfolio. You align local execution with global strategies, collaborating cross-functionally to deliver high-value scientific exchange and patient-focused initiatives. You build and manage accounts, partners, and external experts to support access and care pathways. You help make people smile through better care.Retribuzione / BenefitsSingle point of contact for HCPs and stakeholders and an ambassador for Kyowa Kirin in the geographyImplement local Cluster & International Strategy and Patient and Customer Plan (PCP)Develop territory business plan aligned with the brand and cross-functional collaboration (Medical Affairs, Marketing, Payer Value & Patient Access)Understand the patient journey to enable innovative interventions at touchpoints and shorten time to diagnosisMaintain clinical/scientific knowledge in Nephrology and Haematology Oncology to support on-label discussionsOrchestrate omnichannel engagement leveraging assets and tailoring to HCP preferencesAchieve sales targets and KPIs through local account plans and program executionProject manage plans and initiatives to deliver patient-focused outcomes within budgetBuild and maintain relationships with external stakeholders including centers of excellence and medical expertsNetwork with HCPs to provide solutions benefiting patients, customers, and KKICollaborate with PV&PA to ensure product access and alignment with guidelines and formulariesDemonstrate understanding of health policy and rare disease environment to relate with PV&PA rolesCommunicate insights from KEEs to shape strategy and local/National solutionsAttend national/international scientific meetings and organize hospital talks for updatesAccurately manage CRM and managerial reportingEnsure activities comply with laws, codes, and Kyowa Kirin policiesAdhere to pharmaceutical regulations and Kyowa Kirin quality policies and GDPR complianceResponsabilitàExperience in field Medical or Commercial roles within Rare DiseaseStakeholder and Key External Expert (KEE) management experienceDigital experience with multichannel management and virtual engagement (email, webinar, Zoom/Teams)Excellent local language; good English preferredKnowledge of local, regional, and national health systems and care delivery processesWillingness to travel weekly within territoryProficient computer use (email, virtual meetings)Driving license is required
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