Key Responsibilities
Manage the relationships with the customers, dealing for contracts and managing main claims.
Monitor the Customer Satisfaction in order to propose the actions aimed to increase it.
Monitor the business KPIs and quality services KPIs in order to propose the actions to increase them.
Monitor specific SLA as required by the customers.
Collect customer needs, identify and submit requirements for new business opportunities (e.g.: tools, resources) to AS Dep. in collaboration with new equipment Department.
Implement the strategy defined by Country After Sales