Primary purpose and overall objective of the job
The Field Service Engineer provides field technical support & services, including installation, preventive and curative maintenances, field actions at all stages of instruments life cycle management to secure and optimize lab product within IVD North Italy Market.
Main accountabilities
* Perform procedure associated with installing repairing and maintaining on an assigned instrument base, consistent follow up and customer satisfaction
* Detect opportunities for service contracts to private labs, hospitals or industry with commercial team
* Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
* Manage spare parts inventory according quality guidelines
* Ability to handle autonomously complex maintenance
* Referent and advisor in key strategic ranges at all stage of commercial steps
* Support/ act as specialists in partnership with support teams (maintenance, L2 support, …)
* Ability to handle field actions in other subsidiaries/Clusters/Distributors
* Coach peers/new comers on new system
Studies-Experience: Bachelor/ Master's degree in engineering (electronics, computer sciences, biotechnology), 3/5 years' experience in the same role is required
Skills and Qualifications:
* Customer and solution oriented
* Organized, rigorous and autonomous
* Customer Service acumen, analytical & synthesis mindset, availability and agility
* Professional background as a technician, life science or industry
* Ability to handle CRM (reporting and dashboard)
* English language proficiency (B2/C1 level)
Location
Role-based in Milan with availability to travel throughout North Italy
Availability to travel 90% of the time; field-based job
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