Additional Information
Job Number 26046407 Job Category Reservations Location Casa Brera a Luxury Collection Hotel Milan, Piazzetta M Bossi No 2, Milan, Milan, Italy, 20121VIEW ON MAP Schedule Tempo pieno Located Remotely? N Position Type Non-Management Part of Marriott International, Casa Brera, a Luxury Collection Hotel, Milan is currently recruiting a Reservation Agent. Reporting to Director of Housekeeping, the role will cover Housekeeping tasks.
- This is full-time position, 5 days a week with 2 days off.
- The starting date is estimated in May.
About Us Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city’s evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite. Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere. The impact you’ll make Our jobs aren’t just about processing reservations in the system. Instead, we want to build an experience that is memorable and unique. From the first call or the first email, our Reservations Agents take the initiative to deliver a personalized and attentive service that guide guests through their entire stay. They are empowered to go the extra-mile and suggest options, room types and ideas while carefully listen to the guests’ needs and requests. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the hotel, they make transactions feel like part of the Casa Brera experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring tone of voice and communication style are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Reservations Agent – to get it right for our guests and our business each and every time. What You’ll Do
- Follow Reservations procedures and policies as per standard operating procedures and hotel identity.
- Process all reservation requests, changes, and cancellations in the internal company systems.
- Identify guest reservation needs and upsell as appropriate.
- Verify availability of room type and rate in collaboration with Revenue and Front of the House departments.
- Sell the most appropriate room type to meet guest requirements and maximize room rate.
- Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
- Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Describe room accommodations and benefit feature sale amenities to guests.
- Communicate information regarding designated VIP reservations, including VIP name, company, and title to upper level management.
- Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program.
- Respond to any challenges found for accommodating rooming requests by communicating with guest or group contact, Sales Department, or Front of the House..
- Communicate with Sales team and property associates to resolve errors related to group market codes not matching in the systems.
- Set-up proper billing accounts according to accounting policies.
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Assist other employees to ensure proper coverage and prompt guest service.
- Coordinate tasks and work with other departments to ensure that the department runs efficiently.
What you’ll need:
- A warm, people-oriented demeanor and a team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- Excellent knowledge of English and Italian (both writing and speaking)
- Previous experience in similar roles is a big plus.
- Ideally, technical knowledge of Marsha and Opera.
- Excellent knowledge of Office365 (outlook, teams, excel)
What We Offer
- A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
- Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
- World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent- award winning, experienced hospitality professionals.
- Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
- Discounts for your friends and family.
- 5euros breakfast when staying at any of our European hotels.
- Performance and Recognition programs.
- Wellness and sustainability initiatives.
Explore our very big world As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. You’re welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
The Luxury Collection Hotels & Resorts, con oltre 120 proprietà in più di 35 Paesi, offre la promessa di esperienze autentiche che creano ricordi duraturi e preziosi. Con oltre 100 anni di esperienza iniziata nel 1906 con il marchio italiano CIGA, una collezione delle proprietà più celebri e iconiche d’Europa, il brand vanta una solida base su cui si fonda la nostra continua evoluzione, volta a superare i desideri dei viaggiatori amanti del lusso. Da palazzi leggendari e rifugi appartati a edifici moderni classici e senza tempo, ogni hotel e resort di lusso è un’espressione unica e preziosa del luogo in cui si trova, un portale che svela il fascino e i tesori culturali del luogo di destinazione. Se apprezzi la narrazione evocativa, hai un forte interesse e una passione per il patrimonio della località e desideri offrire un’ospitalità sincera, personalizzata e che anticipa le esigenze, ti invitiamo a unirti al nostro viaggio. Entrando a far parte di The Luxury Collection ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.