What are you going to do: Ready to work in an international team and make another big step in your customer service career? You speak Portuguese on a native level and you also speak Italian? Join one of the biggest international retail companies in Zwaagdijk-Oost and help customers across Europe as a full-time Portuguese speaking customer service agent. In this full-time role' you'll handle customer questions in a ticket system via chat and email' while closely collaborating with your colleagues across from Europe. You first focus on your own tickets coming in from your Portuguese-speaking customers' then support your colleagues working the Italian market when needed. You'll also assist customers by phone during scheduled shifts. The company offers great growth opportunities for their customer service agents' including access to internal classes and its own learning platform. You will also be able to enjoy the hybrid working model with 40% of your time from home after your successful onboarding in the customer service team. Additionally you will benefit from an international work floor' where your growth is supported' your Portuguese language skills are valued' and every day brings something new. This full-time' hybrid customer service agent role is waiting for you if you want to combine flexibility with career growth in an international setting. What we offer - Full-time role' 38 hours per week - Travel allowance - 40% of your workweek from home - Gross salary €14.50 - €15/hour - Language premium &, bonus for extra languages - Opportunities for training and career growth - Join a truly international team and a company that's growing fast across Europe What we ask - Minimum MBO level 4 or equivalent experience - Fluent in Portuguese and additionally Italian - Friendly' solution-oriented' and customer-focused Apply Apply today and start your career as a full-time Portuguese-speaking customer service agent near Hoorn' making an impact in a fast-growing European retail environment.