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Permanent / Full-Time / Remote
We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.
Our diverse, creative, and passionate people are the driving force behind our success. We strive to support them in reaching their full potential and becoming the best version of themselves.
We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.
Your Role & Responsibilities
We are looking for a Digital Customer Engagement Manager to make a significant impact on our SAP project. Your responsibilities will include:
* Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
* Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services
* Orchestrating service/project delivery according to scope, budget, and milestones
* Supporting de-escalation of critical customer situations
* Collaborating with Major Incident Management, SAP Customer Office teams, and SAP Product Support in critical situations
* Contributing to customer release and maintenance activities
* Supporting customers with technical requirements throughout their lifecycle within SAP Enterprise
* Executing problem management and continuous improvement initiatives
* Coordinating with SAP stakeholders to ensure customer success
* Reviewing account status and analyzing the need for account transition based on growth
* Facilitating onboarding of associates through training documentation
* Enabling continuous knowledge transfer sessions on new topics and refreshers
Qualifications & Experience
Technical skills required:
* Minimum 5 years of SAP Basis expertise
* Hands-on experience with HANA database
* Mandatory experience in SAP Upgrade & Migration (OS/DB)
* Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus
* Hands-on experience with cloud platforms (AWS, Azure, GCP)
* Italian language proficiency at C2 or native level
* English proficiency at B2 level or above
Work Experience
* 5-6 years in multinational software/IT organizations
* At least 5 years of SAP S/4HANA knowledge
* 2+ years of cloud-related experience
Why Us
* Fast-growing global tech company with offices in 50+ countries and 225,000 employees
* Highly diverse with 165 nationalities
* Opportunities to collaborate globally
* Virtual-first work environment promoting work-life balance and flexibility
* Investment in your growth with learning and career development opportunities
* Comprehensive employee benefits
* Certified great place to work and top employer in 17 countries
Equality & Opportunity for All
We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected categories, in accordance with applicable laws.
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