Main purpose:
The main objective will be to serve our Guests in order to create an exceptional and personalised experience for each one of them.
Reports to: Bar Manager.
Main duties & responsibilities:
- Support the team in attending bar service;
- Engage the Guests following Rocco Forte Hotels service standards and procedures.
- Create and maintain a personalised relationship with guests in order to anticipate their needs;
- Responsible of the cleanliness and tidiness of the Bar;
- Responsible of the equipment and supplies assigned to perform the service;
- Contribute to the achievement of economic targets of the bar. Complete knowledge of all products served by the bar;
- Comply with H&S; national rules and company instructions.
We offer:
- Seasonal contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
- Staff celebrations.
Competencies required:
- Collaboration: Be able and willing to work as a team within the department and with other departments.
- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
- Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
- Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
- Technical Skills: Demonstrate technical competence and knowledge related to the role.
Other requirements:
- English knowledge equivalent to level B1/B2;
- 3 years of professional experience in a similar role; working experience in well-known venues will be a plus;
- A.I.B.E.S. certification is preferred;
- Preferable evidence of self-development through specialized courses, conferences/workshops.