Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul.
Overview
Step into the world of hospitality and become the welcoming face of our establishment as a Front Office Agent. If you’ve ever dreamed of being the first point of contact for our guests, this role is your opportunity to shine as a friendly smile that greets guests upon arrival, assists with check-in and check-out, and guides them to ensure a seamless stay.
Responsibilities
* Guest Welcomer: Greet guests with a warm smile and friendly demeanor, ensuring a positive first impression.
* Check-In Champion: Process check-ins and check-outs, assign rooms, and manage reservations efficiently.
* Information Guru: Provide guests with helpful information about hotel amenities, local attractions, and dining options.
* Problem‑Solving Pro: Resolve guest inquiries and requests promptly and professionally, ensuring satisfaction.
Qualifications
* A passion for hospitality that shines through in everything you do.
* Excellent interpersonal skills, with the ability to engage guests and make them feel welcome and valued.
* Strong organizational skills, allowing you to multitask and prioritize effectively in a fast‑paced environment.
* Excellent communication skills, both verbal and written, to convey information clearly to guests and colleagues.
* Unwavering dedication to providing exceptional service, with a commitment to going above and beyond to meet guest needs.
* Professionalism is a core value in the front office environment.
* Italian and English are required.
* Preferably based in the Milan area; accommodation is not provided.
What We Offer
* A captivating location in Milan where inspiration and ingenuity converge.
* A dynamic team of like-minded individuals fostering collaboration, success, and growth.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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