You have a smile as warm as the sun and an unparalleled charming energy that sets the tone for every guest’s experience from the moment they arrive until their departure. Tasks: - Perform all check-in and check-out tasks - Manage online and phone reservations - Register guests collecting necessary information - Provide information about our hotel, available rooms, rates and amenities - Respond to clients’ complaints in a timely and professional manner - Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests - Maintain updated records of bookings and payments Requirements: - Experience needed - Languages: Fluent in Italian, English (bonus: German) - Understanding of how travel planning websites operate - Excellent communication and organizational skills - Flexible schedule to include all shifts as needed, including weekends and holidays - Creativity, Open-mindedness - Attentiveness and patience for customers - Problem-solving mentality - Ability to reflect and ponder - Empathy and integrity If you enjoy being the welcoming face and voice to our guests as they make arrangements for their stay, then we’d love to hear from you.