Job Description
Tutte le competenze, le qualifiche e l'esperienza necessarie per un candidato di successo sono elencate nella seguente descrizione.
What You'll Do
Receives the Customer at the counter, managing the rental agreement in compliance with Company standards & procedures and with the expected quality standards through current software.
Provides world class customer service, creating a friendly, welcoming customer experience through personalized service, maximizing customer loyalty, and sales opportunities.
Puts into practice proactive behavior towards Customers, acting courteous and professional, offering solutions to maximize the Customer satisfaction.
Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc.) to ensure the best Customer service and the profitability of the location.
Is responsible for managing customer communications by phone and email, and for handling and resolving customer complaints in a professional manner.
Ensures efficiency of return and check-in processes through current software for each Customer in compliance with Company standard & procedures.
Performs the vehicle inspection upon return, identifies any new damages in accordance with the established damage‐assessment procedures, and manages all related communication with the guest.
Maximizes profit by offering services and ancillary products to Customers, applying outstanding selling skills that meet the needs of customers and identifying opportunities to increase revenue to meet daily, weekly, monthly, and annual targets.
Performs the administrative back‐office tasks typical of a rental location.
Has a solid understanding of Company standards and procedures and carries out all tasks in full compliance with them.
Ensures any lost property found in vehicles is processed according to the relevant procedure. xivgfpx
Manages daily branch petty cash (if required).
What We're Looking For
High School Graduation
Fluent English (additional languages are a plus)
Proficiency in Microsoft Office
Full Driving License
Customer service and sales experience
Strong customer‐orientation in line with company standards
Excellent communication and interpersonal skills
Team‐working ability
Strong organizational and time‐management skills
Ability to work efficiently in a fast‐paced environment
Problem‐solving attitude
Proactive, self‐motivated and goal‐oriented
Professional, enthusiastic and flexible approach to work and sales activities
Availability to work on days, nights, weekends and bank holidays